Cargo Agent Customer Service

Herbert J. Holmes

***** ****** ******* **

Humble, TX 77346

Home: 281-***-****

Mobile: 281-***-****

E-mail: ********@*****.***

CAREER OBJECTIVE

Seeking a management position with career growth potential that utilizes my leadership and team-building skills.

HIGHLIGHTS OF QUALIFICATIONS

Superior customer service and people skills resulting in the ability to be a fair and effective leader.

Articulate communicator and effective team-builder and geared towards excellence.

Coordinate staff to complete station tasks on time, in budget and to company standards.

Analyze operational issues, design and implement changes to utilize manpower and station resources efficiently.

Aware of all TSA mandated security directives and regulatory requirements.

PROFESSIONAL EXPERIENCE

1998 to present United/Continental Airlines-IAH, AUS

Customer Service Manager

Maintain high percentage of On-Time Performance and low Missed Baggage Ratios.

Responsible for meeting and exceeding station’s budgetary goals through management of staff overtime.

Resolve customer related issues and irregular operations.

Charter Liason Representative.

1994-1998 Continental Airlines – BWI, PHL

Supervisor Airport Services

Prepare Ramp and Airport Ticketing Office staffing packages for the BWI and PHL stations.

Establish guidelines for individual employee accountability.

Implement and monitor corrective measures to ensure On-time Performance, low Missed Baggage Ratios, and overtime budget goals are met on a monthly basis.

Charter Liason Representative.

1987-1994 Continental Airlines – DEN, PHL and HNL

Customer Service/Cargo Agent

Ensure On-time Performance and low Missed Baggage Ratios.

EDUCATION

1992 – Graduate Avionics Colorado Aero Tech, Broomfield, CO

1983 – Fire & Burglar Alarm Technician Institute of Security & Technology Upper Darby, PA

1981 – Avionics Mechanic U.S. Army – Honorable Discharge

1979 – Graduate Great Valley High School Malvern, PA

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