Data Entry Front Desk
Resume:
Rutu Gajera
**********@****.***
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Experience
Residence Inn & Springhill Suites / Front Desk Agent
OCTOBER 2021 - PRESENT
●Check in guests, issue room keys, and provide information on hotel services and room location
●Answer phones in a prompt and courteous manner
●Calm guests who are upset/angry and rapidly solve problems to rebuild guest trust in order to prevent the loss of frequent customer base
●Accurately processing cash and credit transactions, including but not limited to posting all charges, preparing deposits, and counting/securing assigned bank
●Issue, control, and release safe-deposit boxes
●Communicate any outstanding guest requests or issues to management
●Comply with all safety guidelines to follow safe working practices
Canyon Plastics, Inc. / Customer Service Specialist
MARCH 2015 - OCTOBER 2021
●Served as first point of contact for customers, suppliers, and fulfillment of products at main office
●Transformed previously manual processes relating to vendor/supplier records into an efficient, computerized system
●Managed customer database of 900+ and frequently updated accounts for necessary changes
●Led Customer Service Team in purchase order preparation, invoicing/billing, and shipment documentation
●Led Third Party Fulfillment efforts for the shipment of company's products (custom plastic manufactured goods)
●Oversaw warehouse fulfillment staff and ensured daily shipment quotas were fulfilled
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Education
College of the Canyons / Associate
AUGUST 2013 - JUNE 2017
Associate in Human Resources
Associate in Administrative Assisting
Associate in Accounting Technician
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Skills
Office skills: Telephone & Front Desk Reception, Customer Service, Filing/Reporting, Database & Records Management, Executive & Administrative Support Reports & Spreadsheets, Complaint Handling, Data Entry (55 WMP)
Computer knowledge: Word, Powerpoint, Excel, Outlook, Social Media Management (Facebook, LinkedIn, Corporate Website)
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