Service Agent Customer
Resume:
Carol Hill
Little Elm, TX ***** 214-***-**** **********@*****.***
Professional Summary
Seasoned customer service agent offering over 20 years of related experience, results-driven approach and dedication to achieve remarkable client results. Leads routine operations and special projects for new and established customers. Achievements include developing, revamping and strengthening campaigns to drive self growth.
Reliable employee seeking customer service agent position. Offering excellent communication and good judgment.
Experienced influencer with over five years of experience in helping people to develop interpersonal skills and establishing a reputation for resolving problems and improving customer satisfaction.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
• Brand evangelism
• Social media platforms
• Dependable and Cooperative
• Administrative Support
Work History
Social Media Influencer, 01/2020 to Current
CREATIONS – Little Elm, TX
• Engaged with consumers using education, passion and authenticity.
• Maintained social media accounts by keeping content engaging, fresh, educational and entertaining.
• Established credibility on social media and persuaded others by virtue of authenticity and reach.
• Posted testimonials, promotional content and consumer experiences to social media platforms to garner comments and likes.
Cashier/Customer Service, 11/2017 to 04/2018
J. C. Penney – Frisco, TX
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Informed customers about special promotions and provided detailed information for various products.
• Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
• Energized and motivated in performing sales floor activities including merchandising and selling.
Cashier/Customer Service, 09/2017 to 11/2017
Kroger's Grocery – Prosper, TX
• Resolved customer complaints and maintained clean and tidy checkout area.
• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
• Handled approximately daily credit and cash transactions for customers with accuracy and speed.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Monitored self-checkout systems and provided assistance or intervention where required.
Security Officer, 06/2015 to 07/2017
Securitas Security Services USA – San Diego, CA
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Reported suspicious activities and persons to law enforcement.
• Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Checked and verified photo identification prior to granting facility access.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
• Secured personal and company goods against robbery, vandalism and illegal entry.
• Permitted entry with escort for approved persons into secure locations.
• Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
• Moved throughout facility and among customers to remain aware of developing security situations.
• Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
• Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
• Patrolled and monitored premises in company vehicle, on bicycle and by foot.
• Monitored employee activities, confirming compliance with security regulations.
• Monitored central alarm systems for fire, intrusion and duress alarms and responded to Number emergencies weekly.
Education
Psychology
Grand Canyon University - Phoenix, AZ
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