Samantha Walters

Skills

-Customer Service -Call Center -MS Office -Quality Control -Infection Control

-Animal Care &Training -Warehouse/Distribution Center -Front Desk Reception

-General Labor -Shipping & Receiving -Reservationist -Filing & Organization -10-Key

-Data Entry -Clerical -Sales -Inventory -Training -Billing -Manufacturing -Outlook

-Quickbooks -Escrow -Time Management -Scheduling - Unarmed Security/Patrol/PSP

Work Experience

Allied Universal Global Security Solutions November 2022-Present

Unarmed Security Officer

Patrol premises

Follow all protocols as directed

Make Rapport of shift patrol

Secure Private premises from trespassing, theft, violent acts, etc.

Make proper communications with all team members, including client workers, clients, EMPs, etc.

Team work

Multi-tasking

Knowing how to assess difficult and stressful situations in a professional and timely manner

Freedom Mortgage-Beaverton, OR October 2021-April 2022

Remote Call Center Rep/Tier 2 Escrow

Taking inbound calls from customers

Making outbound calls to customers

Data entry of confidential/pertinent information about customers

10-key

Team work

Multi-tasking

Be empathetic, compassionate, respectful, attentive, friendly, and professional at all times

Knowing how to assess difficult and stressful situations in a professional and timely manner

Reviewing and discussing customers’ Escrow accounts per customer

NTT Data (Lumico Life Insurance) January 2021-April 2021

Call Center Customer Service Rep.

Taking inbound calls from customers

Making outbound calls to customers

Data entry of confidential/pertinent information about customers

10-key

Team work

Multi-tasking

Be empathetic, compassionate, respectful, attentive, friendly, and professional at all times

Knowing how to assess difficult and stressful situations in a professional and timely manner

Oregon Express Shuttle (Groome Transportation) July 2017-December 2018

Dispatch/Reservation Specialist

Direct drivers on appropriate routes to/from the PDX Airport

Make reservations for passengers

Multi-tasking

Team work

Be compassionate, respectful, attentive, friendly, and understanding

Knowing how to assess difficult and stressful situations in a professional and timely manner

Timberview Care and Rehabilitation Center November 2016-February 2017

CNA 1

Provide basic care to patients and residents

Be compassionate, respectful, attentive, friendly, and understanding

Multi-tasking

Infection Control

Team work

Creating a safe and effective environment, not only for staff, but for residents, patients, and visitors all the same

Walmart October 2015-January 2016

Customer Service Rep.

Take calls from customers

Help customers find items/product

Cashier

Restock supplies

Education

Albany Options School- Albany, OR

Chemeketa Community College- Salem, OR

Linn-Benton Community College- Albany, OR

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