Customer Service Relationship Manager

**** **** ****** **., *** Antonio, TX ***** • 347-***-**** • **************@*****.***

Nadia B. Espinoza

EDUCATION

University of Texas Brownsville Graduation Date: May 2010 B.A., Communication

University of Texas Brownsville Graduation Date: May 2010 A.A., Spanish Translation

EMPLOYMENT EXPERIENCE

Full time Parenting (September 2018 – Present)

Career Break

● Oldest child almost four years old, now eager to return to my career advancement.

● Develop strategies to work from home as a health and fitness coach.

● Networked and advertised said work track via social media.

● Set up Facebook and Instagram ads to advertise and increase sales.

● Provided excellent customer service through recommending the best fitness and nutrition programs to clients.

● Maintained reports using google streak

Archdiocese of San Antonio (July 2016 – September 2018) Coordinator

● Demonstrated ability to work independently to achieve successful events.

● Planned, organized and executed different events as the responsible person.

● Debriefed and reported directly to supervisor of findings and success rates after events.

● Worked logistics with parishes’ assistance for a successful even.

● Maintained open communication with attendees, presenters, assistants and volunteers.

● Kept reports of events with all logistics and information for others to transition easily when I left. Bank of America (October 2015-July 2016)

Relationship Manager - temporary

● Proven customer service skills and the ability to resolve problems independently.

● Demonstrate ability to influence and collaborate with others outside of reporting authority to achieve shared goals.

● Ability to learn and understand technology to assist customers with self-service needs.

● Proven results exceeding goals in a customer-centric, results-driven environment.

● Ability to build solid relationships with teammates, business partners and specialists.

● Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to change.

● Applies strong critical thinking and problem-solving skills to meet customers’ needs. Greenpath Debt Solutions (November 2011-October 2015) Financial Counselor

● Certified counselor with strong knowledge of financial education.

● Conduct credit report reviews, budget sessions, and housing counseling.

● Adhere to high account maintenance and call review responsibility.

● Handle inbound calls and make outbound calls for account maintenance and counseling purposes.

● Work daily on special teams, special queues, and regional and back-up counselor calls.

● Participate in special projects and regional fax teams, including Spanish translation teams.

● Maintain a record of high key metrics exceeding company’s expectations and reaching 96% of customer service satisfaction during quarterly reviews.

Pension Benefit Guaranty Corporation, Washington DC (June 2011-August 2011) Foreign Language Specialist Intern

● Completed special projects translating company’s documents into Spanish with minimal supervision.

● Assisted in the Spanish Translation Committee.

● Volunteered in luncheons for other interns.

● Exceeded expectations in meeting translations’ deadlines.

● Served as advisor for planning a new recruiting program. SUMMARY OF QUALIFICATIONS

● Proficient in Microsoft Office – Word, Excel, PowerPoint

● Clear written, verbal communication, and public speaking skills in English and Spanish.

● Excellent organizational skills.

● Able to work under tight deadlines.

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