Patrick L. Carr(Copley) Fox Lake, IL ***** • 815-***-****

adv9v8@r.postjobfree.com

Restaurant General Manager / Area Director Trainee Offering dedicated services and ongoing success within the restaurant management and hospitality industry. Seasoned professional with robust experience in restaurant operations management, as supplemented by dependable skills and knowledge in customer service. Ensure the completion of departmental goals and team development via meticulous and methodical leadership. Leverage appropriate safety, hospitality, and verbal communication practices to successfully protect, accommodate, and interface with all clients and colleagues. Areas of expertise include:

● Restaurant Operations

Management

● Strategic Sales & Marketing

● Inventory & Quality Control

● Regulatory Compliance

● Internal / External

Communication

● Consultation Services

● Performance Evaluation

● Staff Training &

Development

● Team Building & Leadership

Career Experience :

Carson’s Ribs Senior Management ( River East Downtown Chicago, Deerfield IL and Milwaukee WI.) : 08/17/2021

- 11/20/2022

Part of the Senior Management Team of 3 locations Downtown Chicago River East, Deerfield IL. and Milwaukee WI. Responsible for devising a plan and perfecting it to where at times was bringing in as much as $55,000 in Carry Out sales the average with normal business is 10k-15k Devised a Meat and Seafood Inventory System including self built spreadsheets that took a monthly loss of 5k to 8k down to 3.5k in the first month and a half.

ZaZa Cucina General Manager, Park Ridge IL. : 12/05/2020 - 07/15/2021 Managed a scratch kitchen Italian Restaurant. all aspects including daily programing of the pos system ( Toast ) for adding Daily Specials. Worked 6 days a week open to close and in most cases ran Lunch service ( Host, Serve. Bartend, Expo and Run then Buss) so I’m not afraid to do what needs to be done. Buffalo Wild Wings / Inspire Brands, South Elgin, IL 08/01/2020 – 11/14/2020 Training Assistant General Manager/Training Manager Maintain top-tier services by directly training and developing team members while also conducting performance evaluations for employees and offering recommendations for recruitment and termination. Render oversight for all kitchen and front-of-house team operations, as supported by additional training and supervision for certified trainers and shift managers tasked with front- and back-of-house duties. Ensure repeat service and satisfactory in-house and takeout dining by reviewing guest feedback and instituting necessary changes, as well as a clean workplace environment by complying with proper safety, sanitation, and allergen standards. Guide the implementation of zone rollouts, new product/tool/service introductions, strategic sales planning, and accommodations for food costs. Minimize accruals via adherence to established accrual processes and proactive management for relevant purchases.

● Revitalized the Buffalo Wild Wings location as a certified training store.

● Devised and implemented procedures to mitigate sales and service issues due to the ongoing COVID-19 pandemic (in addition to previously changing health regulations complicated by the pandemic). WeEat Group (Bulldog Ale / M&A Burger / Burnt Pizza / Honey Berry / Goat & Vine), Multiple Locations 2019 – 2020

Operations Manager & Area Director Trainee

Coordinated day-to-day operations at five locations encompassing various brands and product offerings, as supported by the moderation of social media platforms including Tap Hunter, Facebook, Instagram, and Twitter. Facilitated menu corrections and updates with Uber Eats, Diner Dash, and Postmates while also providing tracking Patrick Carr – Page 1 2

and updates for daily/weekly/monthly sales, inventory, payroll, and employee reports. Tasked with additional tracking for purchase orders, petty cash, individual item sales, manager comp and void reports, invoice control, and daily/weekly deposit logs. Offered proactive cross-training and supervision for all associated employees (including weekly onsite visits to observe and address new management hiring and training).

● Revitalized a faltering M&A Burger location by successfully changing the restaurant’s brand and menu to full service while retraining the current staff (and hiring additional staff members as needed). Popeye’s on Lake Geneva (formerly Popeye’s Galley & Grog), Lake Geneva, WI 2019 Operations Manager & Business Consultant

Evaluated specific departmental strengths and weaknesses to properly identify and address critical areas for improvement, as supported by the frequent communication and exemplification of key corporate guidelines. Trained staff members, oversaw daily operations, and resolved issues in a timely manner to maintain optimal customer service while also enforcing facility-wide compliance with health codes, sanitation requirements, and license regulations to ensure safe and legal workplace activities. Provided consultations to determine and institute more effective menu ideas at lower costs without sacrificing overall quality.

● Established the location’s employee development program for the front-of-house and kitchen staff in collaboration with the current owner and management staff.

● Seated roughly 75-100 people within a fast-paced dining environment, serving causal to fine items including seafood.

West Telemarketing, Loves Park, IL 2004 – 2007

Inbound Sales Team Manager & Educator

Managed daily operations for 40 sales team professionals working with personal and business lines of credit, as supported by hands-on education for new team members in effective sales/upselling techniques and all relevant state and federal regulations. Provided additional oversight for 10-20 team members of a personal sales team including tracking for daily sales and monitoring for recorded calls to compile data towards the improvement of sales (and to also uphold or correct infractions of all local, state, and federal laws). Boosted overall business opportunities by securing new accounts and providing value-added services to existing clients. Ensured top-tier sales performance and productivity by conducting daily, weekly, and monthly sales audits.

● Organized multiple lines of credit for Charles Schwab, Wachovia Securities, Prudential Financial, MBNA America Bank, and Edward Jones.

Club Divine, Rockford, IL 2000 – 2004

General Manager

Offered high-end customer service via active staff training, direct supervision, and timely resolutions for various issues and escalations. Promoted staff preparation to immediately anticipate and address guests’ service based on clear and concise communication of the company’s business goals. Secured ongoing business by promoting and endorsing Club Divine while also developing and maintaining positive vendor relationships. Tasked with producing sales and productivity reports, purchasing needed goods and ingredients for beverages, and ensuring facility compliance with health codes, sanitation requirements, and license regulations. Recruited, trained, and assigned jobs for all staff members, with additional accountability for ordering liquor and maintaining all daily, weekly, and monthly inventory. Provided supplemental services as the Club Divine’s entertainment director including the auditioning, hiring, and promotion of all musical acts.

● Achieved a 75% increase in overarching sales within the first two months of employment. Additional Experience

Hucks Convenience Stores Area Retail Store Manager – Loves Park, Rockford, IL Lifetouch, Inc. Digital Imaging & Pre-Press Technician – Freeport, IL Ala Carte Entertainment Restaurant / Night Club Consultant & Sr. Manager – Schaumburg, IL Popeye’s Multiple Roles – Lake Geneva, WI

Education

General Studies in Restaurant Management & Music

University of Wisconsin-Stout – Menomonie, WI

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Professional Development & Certifications

Buffalo Wild Wings / Inspire Brands Manager Basics, AGM Role-Specific Training ServSafe Food Protection Manager, ServSafe Alcohol, ServSafe Allergens, Illinois BASSET Patrick Carr – Page 3 2