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Customer Support Service Delivery

Location:
San Juan Bautista, CA
Posted:
April 01, 2023

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Resume:

…continued…

C. Thomas (Tom) Bell adv9s5@r.postjobfree.com

Brownsburg, IN 46112 • 317-***-****

Summary

Servant Leader Financial Acumen Operational Governance A results-driven professional with impressive skills and capabilities, achieved through a versatile career in improving financial controls, policies, and procedures as a Chief of Staff, ranking as a top-sales Director and founding a small, non-profit organization as CEO. Strong understanding and working knowledge of financial analysis, budgeting, and strategic financial planning. Recognized for recommending valuable solutions to optimize operational efficiency while reducing costs. Highly skilled at coaching and training at all levels to boost performance and business outcomes.

Areas of Expertise

• Business & Revenue Growth

• Financial Analysis

• Regulations and Compliance

• Financial Controller

• Accounting Practices

• Stakeholder Management

• Financial Audit

• Change Management

• Team Development

Career Experience

Community Transformation Partners 2019 – Present

CEO & Founder

Founder of an Addiction Recovery Center that offers residential addiction recovery programs aimed at reducing the effects of substance use disorders and related mental health issues while preparing them for long-term economic and social prosperity. Built, from scratch, the entire service delivery model and framework, running a non-profit organization to accomplish its mission to provide holistic and integrated addiction services.

● Selected & directed the Executive Board to focus on high-level strategy, oversight & accountability of the organization.

● Administered all legal agreements, contracts and organizational policies and practices to ensure the organization complies with all federal, state, and non-profit & business laws.

● Achieved a 100% profitable and sustainable model that maintains a positive cash flow and net worth of $250K.

● Secured over $150K in grants and fundraising that helped acquire and renovate the residential campus.

● Worked with Treasurer, accountants and bookkeepers regarding the organization's taxes and payroll activities.

● Promoted collaborative relationships with community stakeholders to provide linkage services such as mental health, education and community & social services.

● Showcased excellent public speaking skills to raise substance abuse awareness at public forums, including serving as the keynote speaker as "Ruth Lilly Distinguished Speaker" in 2021.

● Involved in the recruitment of top-talented residential workers and volunteers, including pre-screening, interviewing, conducting background checks, training and onboarding. AT&T Connected Communities

Regional Area Director – Presidential Recognition 2013 – 2019 Thrived in a multifaceted leadership role, working with the Executive Team to develop top-notch investment strategies to advance business growth.

● Turned-around underperforming territories through inspirational team leadership that developed high-performing employees, which resulted in 152%, 227% and 342% attainment in 2013, 2014 and 2015.

● Coached the “Top ACC Salesperson 2015” who achieved a remarkable 490% of target.

● Renowned as the only Director to have 100% of every team member exceed their targets while also coaching the top 3 performing Managers.

● Accelerated revenue by 40% by developing and capitalizing on a new channel partner strategy for a nationwide implementation.

● Expanded by 15% an enterprise into new markets across Midwest, CT and FL, which generated $50M in revenue.

● Exhibited excellent negotiation and persuasive skills to secure lucrative deals with C-Level Partners. Chief of Staff – Billion Dollar Industry 2007 – 2013 Reporting to the Vice President/General Manager, as part of the Executive Team, accountable for driving strategic business initiatives from development through execution, overseeing program management, communicating objectives between departments and helping the corporation achieve its business goals.

● A founding member of the U-Verse Launch Team, demonstrating advanced business acumen for building a service that has generated over $1B revenue and drove AT&T growth and expansion in competitive markets.

● Displayed advanced leadership expertise to direct multiple cross-functional teams, including sales, operations, marketing, engineering, design, contract management, legal and customer support to achieve team synergy.

● Attained recognition for streamlining operations, designing optimal workflows and aligning processes and communication to improve cash flow and work productivity.

● Served as an expert in navigating through the most complex matters, managing escalated inquiries and devising action plans to address them.

● Prepared, analyzed, and reviewed weekly sales and financial statements with the Leadership Team. Previous CEO and Founder History:

Indiana Capital Resources – Sold in 2021

Mint2SellRealty – Sold in 2018

Education

Associate Degree, Engineering Purdue University

Bachelor of Science, Engineering Pennsylvania State University



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