Data Entry Clerk Remote

Elia Alicia Byrd

254-***-**** ************@*****.***

Exemplary customer service, detail-oriented team member, and collaborator in the development of daily team initiatives in a fast-paced office setting. Promoted excellence, and successfully achieved HHSC Quality Control initiatives by obtaining multiple error-free case awards.

Experience:

NOVEMBER 2013 – FEBRUARY 2023 - Texas Works Advisor II - TEXAS HEALTH & HUMAN SERVICES COMMISSION

Vigorous interview process to completion for multiple programs, implementing quality control, federal and state policy verifying wages, residency, and other data to strengthen program integrity, reduce fraud and waste, and achieve cost savings of over $215,000 in 2021.

SEPTEMBER 2001 - OCTOBER 2013 - Clerk III - TEXAS HEALTH & HUMAN SERVICES COMMISSION

Coordinate scheduling of staff interviews and training. Update databases and vital reports. Directly support supervisor and unit personnel with administrative functions. Enhanced unit timeliness through monitoring of over 14,896 cases per annum and raised the level of team confidence in meeting goals. Promoted to Texas Works Advisor.

DECEMBER 1992 – AUGUST 2001 Stay at home Mom: Family care and education.

JULY 1989 – NOVEMBER 1992 - Account Specialist - CITY OF TYLER WATER DEPARTMENT

Oversee Bank Draft and Final Bill operating systems. Develop and implement efficient stream-lined office procedures enhancing the department servicing over 70,000 customers. Facilitate new service connects, disconnects, transfers of service, billing inquiries, and service specifications. Investigate and resolve customer billing concerns within timeframes.

EDUCATION:

Rick's College, Rexburg, ID - Business

HONORS/AWARDS:

-Quality Control: Distinguished Error-Free Case Awards for 2019, 2020, and 2021.

-Integrity Support Services: Prestigious recognition of 2021 referrals contributed to a cost avoidance savings of $215,940 contributing towards $108 million saved since the inception of the ISS Referral Program.