Customer Service Procurement Manager

Dare Abiodun

857-***-**** *******.*@************.*** linkedin.com/in/dare-abiodun-NE

SUMMARY

MBA candidate with a solid technical background, financial experience and relationship management skills. Deep understanding of the future of business and technology with proven results in understanding of risk asset and profitability.

EDUCATION

NORTHEASTERN UNIVERSITY, Boston, MA 2024

D’Amore-McKim School of Business

Candidate for Master of Business Administration

Concentration: Business Analytics & Supply Chain Management

UNIVERSITY OF LAGOS, Lagos, Nigeria 2012

BSc. Metallurgical & Materials Engineering

Second class Upper

PROFESSIONAL EXPERIENCE

GUARANTY TRUST BANK (GTBANK) Abuja, Nigeria 2015-2022

Financial Services and Banking

Operations Manager (2020-2022)

Implemented technology to automate and improve payment efficiency

Managed a workforce of 24 employees reviewing work output, provided feedback and scheduled group and one-on-one meetings

Delivered excellent customer experience ensuring 100% compliance with AML/CFT guidelines

Achieved minimum monthly Operating Performance Report (OPR) of 90% by reducing customers’ complaints, minimizing operational errors and SLA defaults

Customer Relationship Manager (2018-2020)

Interacted with over 100 customers per week and utilized CRM to improve customer’s experience

Active cross selling of digital bank experience and met team goal of 70% adoption

Led team to maintain Service Level Agreement (SLA) minimum threshold of 90% monthly

Procurement Manager (2015-2018)

Collaborated with other departments to identify procurement needs and ensure timely delivery of goods and services.

Maintained accurate records of all procurement activities and prepare periodic reports for management review.

Conducted market research to identify potential suppliers and negotiate contracts to achieve cost savings and improved service delivery.

TECHNICAL SKILLS

Excel, Tableau

Extracurricular & Academic Activities

Accenture, Strategy Consulting Virtual Experience Program Participant

2023, 5 Hours Completion

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