Service Representative Warehouse Associate

Savannah, GA ***** 678-***-**** ****************@******.***

ANGELIQUE LARGIE

American Military University, West Virginia

Getting Associates, Communications

EDUCATION

● 4.0 GPA

● Ranked in Top 25% of class

● Research Project: Speech every week, Received an A every week

● Relevant Coursework: Mass Communications & Public speaking

● Professional Development:aspire to be a News anchor/News Reporter Highly organized logistics with dedication to promoting productivity. Highly familiar with professional shipment processes with 8 years of experience. Proficient in technical writing, recordkeeping and interdepartmental coordination. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. PROFESSIONAL

SUMMARY

SKILLS Automated Supply

Systems

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● Overhead Cranes

● Supply Chain Distribution

● Special Projects

● Shipment Processing

● Customer Assistance

● Cost Savings

Inventory Demand

Forecasting

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Accountability

Documentation

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Proper Storage

Procedures

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● Performance Goals

● Unit Level Computers

● Property Disposal

● Critical Thinking

● Property Accountability

Shipping and Receiving

Understanding

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● Warehousing Functions

● Proofreading

● Documentation

● Speaking

● SAP

● Journalistic Reporting

● Radio Broadcasting

● Graphics Editing

● Investigative Writing

● Editorial Standards

● Grammatical Skills

● Social Media Platforms

Strong Interpersonal

Communication

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● Creative Writing

● Public Relations

● Producing Stories

Visual Element

Development

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● On-Camera Skills

● Story Pitches

● Interviewing Strengths

● Research Tips

● Broadcast Anchoring

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 11/2022 to 02/2023 NFI Logistics

WAREHOUSE ASSOCIATE TEAM LEAD 09/2022 to 10/2022

Eclipse Staffing

PROPERTY CONTROL TECH 05/2021 to 09/2022

The Logistics Compay

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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● Answered customer telephone calls promptly to avoid on-hold wait times.

● Answered constant flow of customer calls with minimal wait times.

● Offered advice and assistance to customers, paying attention to special needs or wants.

● Responded to customer requests for products, services and company information.

● Provided primary customer support to internal and external customers. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

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Collected customer feedback and made process changes to exceed customer satisfaction goals.

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Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

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Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.

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Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

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Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.

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● Cleaned and maintained warehouse in compliance with OSHA safety standards. Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.

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Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.

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Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.

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Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.

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Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.

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Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition.

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● Directed system updates to boost productivity and control recordkeeping errors.

● Reviewed technical documentation to complete equipment maintenance and repair.

● Followed instructions from supervisor regarding daily job tasks and duties. Positively engaged with customers and maintained professional appearance as company representative.

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Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.

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● Safely and effectively handled wide range of cleaning products and solutions. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

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● Carried out day-day-day duties accurately and efficiently.

● Reported issues to property manager so effective resolutions could be put into place. LOGISTICS MANAGEMENT ANALYST 12/2020 to 02/2021

Lockheed Martin

FIELD LOGISTICS ANALYST 08/2020 to 11/2020

Insight Global

SUPPLY SPECIALIST 01/2020 to 06/2020

AECOM

UNIT SUPPLY SPECIALIST (92Y) 06/2016 to 02/2020

Army

Studied movement of goods to identify gaps in efficiency and other areas needing improvement.

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Analyzed weekly and monthly patterns to forecast business needs, reducing inventory costs 75 %.

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Used analytical models and mathematical analysis to create and maintain key performance metrics.

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Suggested improvements to cut costs and improve supply chain process, incorporating asset utilization, performance measurement and outsourcing approaches.

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Optimized execution of supply chain by forecasting, scheduling orders and balancing inventory levels for over 8 accounts.

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● Managed distribution network, logistics, trade compliance and warehouse management. Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.

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Managed 5 intermodal domestic and overseas import-export operations on average per day.

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Led shipping and delivery quality control by managing downtime resulting in 45% increase in revenue.

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Processed purchase orders according to internal policies, verifying factors such as on-time delivery, minimal cost sourcing, and weight compliance.

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● Coordinated resolution of issues with warehouses, sales brokers and carriers. Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

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● Analyzed prior delivery processes and uncovered more efficient method. Designed tasking objective frameworks, aligning available talent with required responsibilities to maximize throughput and performance metrics.

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Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.

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● Synchronized supply chains to optimize inventory and service procedures.

● Signed off on existing contracts to verify completion of contractual deliverables. Assessed and updated procedures for compliance with Federal Acquisition Regulations, Army regulations and existing policies.

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● Improved operating efficiency of forward operating battle units.

● Trained staff on acquisition, accounting and lifecycle management for organization.

● Delivered budgets for sustainment services and materials.

● Maintained and managed HAZMAT program.

Monitored inventory demand and material assets to reduce product variability to achieve optimal solutions.

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Trained, guided and onboarded agents and new employees in such areas as acquisition, government accounting, lifecycle management and property disposal.

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● Prepared unit and organizational supply documentation.

● Oversaw supply requests, accountability and receipts.

● Maintained automated system for tracking group supplies and equipment. Acted as primary contact for supply chain management systems, tools and data and ran regular reports in support of supply chain business processes.

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● Completed over 2,599 inventory counts of equipment on book for unit.

● Planned and conducted annual section training.

Reconciled inventory with plants and third-party warehouses and confirmed, identified, escalated, investigated and resolved stock differences.

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Entered and completed entries of commodity movements data in system and monitored commodity contract application, review and follow up.

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Participated in continuous improvement in contract execution process and delivered recommendations, ideas and plans to local and functional management.

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Settled and applied commodity contracts and issued and dispatched commodity sales invoices to customers.

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Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.

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● Managed distribution network, logistics, trade compliance and warehouse management.

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