Service Agent Customer

Michael Seymour

**** *. ******** **.

Glendale, AZ. 85303 520-***-****

***********@*****.***

IT SUPPORT TECHNICAN with experience in front-line client relationships, I utilized my excellent communication skills, Networking skills to support and diagnose IT issues and guide or assist with a resolution. I supplied Desktop Support to inbound calls.

IT EXPERIENCE

Skilled with, CompTIA A+, IT Networking, IT Security, IT Cloud, Hardware, and Software installation and troubleshooting, Microsoft O365, iOS, Peripherals, Mobile Devices

CUSTOMER SERVICE EXPERIENCE

AON Retiree Healthcare Tucson, AZ

Customer Service Agent (Remote) November 2018 - November 2020

Inbound calls to assist customers with new and existing Medicare health accounts. Pre-enrollment and enrollment procedures. I helped locate their proper site(s) and help the end user navigate around their site, and

Used-house KIT Customer Relationship Management console to follow up with customers to ensure total customer satisfaction.

Updated and documented work details in ticketing system (Service Now) and/ or Individual Accounts. Supported seamless service and flagging accounts for escalation

Cox Communications Inc. Tucson, AZ

Technical Service Agent (Call Center) November 2016 - November 2018

Inbound calls for assistance with IT issues like connection and speeds, Password Resets, Email issues, Browser and Cloud file synchronization, Site navigation, Modem, Router Issues. Provided effective resolutions for customers by concentrating on detailed, critical, pertinent, and relevant information

Scheduled cable installation and troubleshooting appointments. Educated customers on basic functionality of Cox internet platforms, add-on products and available services. Praised regularly by customers.

EDUCATION/ CERTIFICATIONS

Https://www.Cybrary.it (11/2020- 11/2021)

Active Directory CompTIA A+

Command Line Basics Intro to AWS

Microsoft Azure 900 NMAP

Microsoft 365 Fundamentals

New Horizons Computer Learning Group

Https://www.newhorizons.com (10/2021- 02/2022)

CompTIA A+ including Network, Security, Cloud

Goodwill Industries of Central Arizona (2009)

Computer and Customer Service Training

MILITARY EXPERIENCEBranch: United States Army

Honorable Discharge

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