Customer Service Manager Assistant

Sony Louis

Sacramento, CA, *****, US • 317-***-**** • ***********@*****.***

-Manager Assistant who is detail-oriented and has over 2 years of experience assisting with parts inventory/Garage production oversight.

-Proven ability to keep current on needs and meet supply demands by reviewing paperwork and consulting with teams. Dedicated to learning, growing, and succeeding in management. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the management business. Problem resolution

Supervision

Relationship development

Communications

Customer service

Team management

Report writing and documentation

MS Office

Polyglot (French, Haitian Creole, Portuguese, Spanish) Science of Education - Bachelor of Science - 2003

Université Adventiste d'Haïti - Carrefour, Ouest. Haiti Communication

Languages

Assistant Manager / Parts Inventory - May, 2017 to February, 2020 Samaritan's Purse - Boone, NC

Collaborated with the Managers / supervisors and team members to better understand supply requirements and bring levels within acceptable limits.

Kept track of production progress in order to alert supervisors to any issues. Use Microsoft Excel to update status reports so that I can keep track of project progress and deadlines. Scheduled deliveries of PO's and PR's for parts at a specific time to start production on time. Gathered information from a variety of sources on a variety of planning issues, wrote thorough reports, and presented findings to mechanics or driver's meetings.

Customer Service / Supervisor - January, 2022 to January, 2023 Fve Guys - Petaluma, CA

Evaluate customer satisfaction on a regular basis in terms of phone call handling, order acceptance skills, service skills, productivity, and so on. Provided friendly, knowledgeable service and support in response to customer requests. Assessed employee performance and customer satisfaction by observing interactions between associates and customers. Was in charge of the customer service department, which included cashiers, clerks, and other employees. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Caregiver - January, 2020 to January, 2023

Personal care, Private - Novato, CA

Made appointments for clients and accompanied them to them. Increased patient satisfaction by assisting people with personal tasks like dressing and walking. Supported daily living activities by assisting with hygiene, and household chores. Arranged transportation for patients and accompanied them to doctor's appointments or errands. Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines. Keep track of my clients' appointments and current medications. Used my knowledge of mobility assistance to safely ambulate patients through various spaces with varying elevations and obstacles. Developed strong bonds with clients in order to provide emotional support and companionship. Technician - January, 2008 to July, 2017

Living Water International - Léogâne, Ouest Department, Haiti. Coworkers and new employees receive technical training from me. Collaborate directly with third-party vendors to resolve complex issues with the goal of reducing downtime. Use control mechanisms or hands-on procedures to operate machines. Provided support over the phone, in person, in the office, via email, and via remote desktop. Identified maintenance needs and delegated repairs to qualified workers. I'm in charge of complex mechanical alignments and equipment calibration to meet quality standards. Maintaining, repairing, and replacing defective or faulty equipment, as well as ensuring that all equipment and vehicles are in proper working order. Completed all job reports and logs as soon as possible after each service call. ServSafe

Technician {Hand Pumps rehab and Repair)

CERTIFICATIONS

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