Entry Specialist Records
Resume:
Vickie Johnson
Medical Records Clerk / Customer Service
Fort Washington, MD 20744
*********@*****.***
Highly motivated individual with a passion for customer service. Looking for an opportunity where I can take on new challenges daily. Where I can demonstrate my ability of adapting to change, providing highly effective communication and organization skills. To utilize my professional and life experiences to provide the best experience & product for the customer and organization. Authorized to work in the US for any employer
Work Experience
Medical Records Specialist
Twin Cities Pain Clinic - Edina, MN
October 2020 to October 2022
Scanning, batching, phones working with patients and clinics to retrieve medical records, documenting in patients charts, faxing and emailing patients Records and request to fill out electronically online following HIPPA rules processing returns and other duties on demand. Medical Records Specialist
Riverside / People Community Care - Minneapolis, MN December 2019 to March 2020
Faxing,phones,scanning,batching. Providing clinics, patients, insurance companies Doctors, lawyers and social security with patients records, batching and scanning records into patient chart, taking request over the phone, retrieving medical records for Doctors and other duties on command. Upholding all the Hippa rules
Medical Records Specialist
MRO Corporation - Minneapolis, MN
August 2018 to September 2019
• Provided medical records by request.
• Scanned, data entry, phones, indexing and scanning, faxing, filled patient information following HIPPA regulations.
• Reviewed patient medical records for completeness, accuracy, and regulatory.
• Completing additional task as requested in an efficient & timely manner. Data Entry Specialist@Equity Staffing
Voya Financial Services - Minneapolis, MN
December 2017 to April 2018
• Efficiently entered data into the operating system in a timely manner.
• Updated policy holder's information within the Oracle system.
• Corrected Eras and reviewed patient profiles to ensure accuracy of information. Records Specialist
Ciox Health - Minneapolis, MN
August 2016 to September 2017
• Created new & retrieved medical records on request. Typically, 4-5 request an hour.
• Assisted 125-150 clients on average daily with excellent communication.
• Protected the security of medical records to ensure confidentiality.
• Planned, maintained, and operated a variety of health record indexes and storage and retrieval systems to collect, store and analyze information.
Customer Service Rep
Aerotek - Minneapolis, MN
July 2015 to March 2016
Liaised for appraisers and clients providing reliable information regarding inspections and reports for purchasing of houses or refinance.
• Assisted 125-150 clients daily providing exceptional knowledge on a variety of topics.
• Made 40-50 out bound calls daily in order to update customer profiles and ensure accuracy. Education
High School Diploma in GENERAL
Central High School - Minneapolis, MN
September 1977 to June 1978
Skills
• Medical Records (4 years)
• Oracle
• HIPAA (4 years)
• EMR Systems
• Insurance Verification
• Outlook,Excel and Word (7 years)
• Epic (4 years)
• Data entry (10+ years)
• Medical Office Experience
• Patient Care
Assessments
Customer focus & orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Proficient
July 2020
Identifying and resolving common customer issues
Full results: Proficient
Scheduling — Proficient
November 2022
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