Customer Service Care
Resume:
Chongo Musonda
469-***-****; *************@*****.***
EDUCATION
DMI ST – Eugene University 2009 - 2012
Bachelor of Business Administration
BUSINESS EXPERIENCE
Micro Finance (Atlas Mara) – Zambia, Lusaka March 2017- December 2020
Assistant Operational Manager
Responsible for driving sales, marketing, and branch performance
Responsible for identifying and developing stakeholder relationships
Cash management for branch disbursements
Customer service-ensuring all complaints are resolved
Security maintenance; managing relationships with security companies, contract management.
Compliance procedures are adhered
Ensuring all branches are conducting reports and sign-off
Micro Finance Zambia Ltd – Zambia, Lusaka February 2014 – March 2017
Branch Manager
Extensive ability in reviewing loans and cash float reconciliations
Manage profits and loss ultimately increase sales for the branch
Playing a leading role in running a successful branch by making the right choices to deliver excellent results and deliver company goals
Responsible for maximizing sales within the branch.
Focusing on achieving customer acquisition, retention
Reviewing and authorizing loans to be issued to clients
Reconciliation of daily loan portfolio
Monitor and evaluate the financial performance of branch on a monthly, quarterly semi-annually and annual basis.
Micro Finance Zambia Ltd – Zambia, Lusaka September 2012 – February 2014
Loan Officer
Issued loans to clients and CRB check for clients Credit history
Working hand in hand with agents for loan accessibility
Assessing client’s affordability and reporting daily sales
Acquiring new clients and customer retentions
TECHNICAL SKILLS
Certifications: CIMA-CBA Level, International Relations, International Finance
Tools: Accounting Postings, Teamwork SAP-FICO, Customer care, Cash management, Monthly Reconciliation, Staff Management, I proof systems, IT Oracle systems
ADDITIONAL INFORMATION
Eligibility: USPR Eligible to work in the U.S. with no restrictions
Contact this candidate