Service Representative Customer
Resume:
Theresa Kocis
Manassas, VA *****
*******@***.***
An experienced Customer Service Clerk/Administrative Clerk with excellent communication and organizational skills. Excellent computer, typing and administrative skills including filing, faxing, telephones and other office equipment.
Work Experience
Supervisor
Sheetz - Bristow, VA
February 2022 to Present
Supervisor of overnight shift duties of convenience store operations Food Service Manager
7-11 - Chantilly, VA
July 2016 to February 2022
Supervisor of food personnel and daily operations of convenience store Customer Service Representative
Wawa - Gainesville, VA
February 2013 to May 2016
Customer service food preparation daily duties in the convenience store Operations Manager
Elite Pressure Cleaning - Manassas, VA
March 2009 to February 2013
Responsibilities include answering all incoming calls and all aspects of customer service. Scheduled service personnel for jobs. Train office personnel and crew members. Monitored service personnel whereabouts and job performance. Address customer complaints and resolve as necessary. Provide estimates for customers. Order materials and track inventory. Perform sanding and staining at customers' homes.
Restaurant Assistant Manager
EAGLE'S NEST RESTAURANT - Woodbridge, VA
June 2007 to November 2008
at restaurant included customer service, inventory, ordering, cleaning and training of new personnel. Laborer/Office Manager
AMERICAN LIGHTING - Manassas, VA
May 2005 to April 2006
Office Manager
ELITE PRESSURE CLEANING - Woodbridge, VA
March 2004 to May 2005
responsibilities included answering all incoming calls and all aspects of customer service. Scheduled service personnel for jobs. Trained office personnel and crew members. Monitored service personnel whereabouts and job performance. Address customer complaints and resolve as necessary. Provide estimates for customers. Order materials and track inventory. Seasonal Warehouse Supervisor
ARAMARK FOODS - Bristow, VA
April 2003 to August 2003
responsible for supervising up to ten workers. Tracked and maintenance of food and beverages for the concession stands at Nissan Pavilion. Ensured all codes were adhered to for cleanliness. Laborer
American Lighting - Manassas, VA
August 2002 to December 2002
assisted in the installation of solar tube skylights. Organized and attended trade show exhibits. Provided customer service to include company information, pricing and scheduling customer appointments. Shift Supervisor
SUBWAY RESTAURANT - Manassas, VA
February 2000 to August 2002
responsible for all aspects of customer service. Supervised up to four employees per shift. Responsible for making customer sandwiches, doing all prep work, inventory and making bread. Opening and closing procedures to include balancing cash drawers and light daily recordkeeping. Daily and weekly inventory procedures. Unloaded supplies from delivery trucks. Education
Strayer University - Manassas, VA
Skills
• Employee orientation
• Payroll
• Customer service
• Inventory control
• Bookkeeping
• Shift management
Certifications and Licenses
Food Handler Certification
Additional Information
SKILLS: MS Windows, MS Word, MS Excel, Internet Explorer, Quickbooks, type approximately 60 wpm
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