Customer Service Security Officer

Stephanie Head

**** ****** **** **. **** Point Ga. 30344

CELL : 770-***-**** ***********@*****.***

PROFESSIONAL PROFILE

Versatile and competent professional with an excellent understanding of human behavior. Articulate communicator; accustomed to developing and maintaining positive relationships with all levels of individuals of diverse backgrounds

PROFESSIONAL SKILLS

●Abilities in planning and coordinating people and operations

●Excellent organizational and leadership skills, Outstanding communication and people abilities.

●Conflict Resolution

●Adaptability

●Communication

●Decision making

●Microsoft Word, Excel, Powerpoint, Outlook, Infopath

PROFESSIONAL EXPERIENCE

Due to a gap in my career path I had to take off a couple of years to take care of my grandmother full time who is suffering from dementia and Alzheimer’s disease. I’m ready to jump back into the work force full time and get my career back up and going and I think this position would be a great start for me.

Bright from the Start: Department of Early Care and Learning, Atlanta, GA January 2018-June 2018

Called and received calls from clients to inform them of case info updates.

Filled in for receptionist as needed.

Organized and typed up spreadsheets as needed to streamline the CAPs work.

Contacted providers as needed to ensure correct rate is provided to Maximus.

Maintained current knowledge of BFTS:DECAL policies, rules, and procedures.

Worked directly with Social Services to ensure that foster children were able to receive childcare

Fulton County Sheriff’s Office, Atlanta, GA November 2004-August 2017

●Prepared detailed written records and reports while serving court documents and warrants.

●Created intake assessments and follow ups regarding highly confidential information. ● Processed citizens’ inquiries, inmate requests and handled administrative tasks.

●Customer Service

O.D.S. Security, Atlanta Ga.-Security Officer May 2000- January 2005

●Secure premises and personnel by patrolling property.

●Monitoring surveillance equipment, inspecting buildings, equipment, and access points. ● Prevent losses and damage by reporting irregularities

●Customer Service

Publix Supermarket February 2000- May 2002

●Customer Service

●Serving Customers ● Preparing Displays

●Cashier

EDUCATION

Therrell High School, Atlanta Ga.

Diploma August 1996-June 2000

Basic Skills

Atlanta Technical College, Atlanta Ga.

Associates Degree

Computer Science, Criminal Justice

Referencs:

Lauren Shepherd 404-***-****

Gramekua Mathis 404-***-****

LaKendra Robinson 469-***-****

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