Customer Service Sales Manager
Resume:
LOVELIA
PEREZ
*******.*****@*****.***
Glendale, AZ 85303
SKILLS
• Product and Service Sales
• Customer Needs Assessments
• Profit Target Achievement
• Goals and Performance
• Revenue Growth
• Special Assignments
• Order Management
• Product Allocation
• Operational Expertise
• Business Development and Planning
• Staff Management
• Team Recruiting and Onboarding
• Inventory and shrink compliance.
EDUCATION
Cornell University
Online • 11/2020
BUSINESS
Pikes Peak Community College
Colorado Springs, CO • 1991
BUSINESS
Coronado High School
Colorado Springs, CO
High School Diploma
LANGUAGES
Spanish
Professional Working
PROFESSIONAL SUMMARY
DISTRICT/REGIONAL SALES MANAGER
Goal-oriented executive manager with over 15 years of outstanding multi-unit experience in retail industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Proven record of achieving all company-set KPIs while maintaining operational excellence. Committed to streamlining procedures while optimizing employee talent.
WORK HISTORY
SEE'S CANDIES - DISTRICT SALES MANAGER
AZ Market • 05/2015 - 02/2023
• Managed up to 19 shops to include new shop openings, temp locations, and year-round shops.
• Key responsibilities include but are not limited to producing P&L results, operations compliance, shop conditions, new shop openings, shrink control, HR, loss prevention investigations, inventory compliance, safety, OSHA standards, and customer service.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Assessed each location's individual and team performances, analyzing data trends to determine the best methods to improve sales.
• Increased profits through providing excellent customer service, following established guidelines, and auditing sales reports. ALCO STORES - DISTRICT/REGIONAL SALES MANAGER
AZ, CO, NM, UT, TX • 02/2011 - 12/2014
• I managed up to twenty-five locations in up to four states with a sales volume of up to 145 million.
• Key responsibilities included but were not limited to producing P&L results, operations compliance, store conditions, sales, productivity, new shop openings, marketing execution, shrink control, HR, loss prevention, inventory compliance, safety, OSHA standards, and customer service.
• Introduced new inventory management measures, effectively decreasing product shrink by over 10% within two years.
• Grew YOY sales by 20% by consistently meeting and exceeding quotas.
• Built Company Store Manager and District Manager training program. COUCHE TARD/CIRCLE K - DISTRICT/MARKET MANAGER
Tucson, AZ • 05/2009 - 02/2011
• I managed up to twelve locations.
• Key responsibilities included but were not limited to producing P&L results, operations compliance, store conditions, sales, productivity, marketing execution, shrink control, state & federal ordinance compliance, tax and liquor compliance, HR, loss prevention, inventory compliance, and customer service.
• Built relationships with customers and the community to establish long- term business.
• Increased profits through providing excellent customer service, following established inventory guidelines, and auditing sales reports. CIRCUIT CITY - STORE DIRECTOR
Tucson, AZ • 12/2007 - 04/2009
• I managed a store with a volume of up to $120 million.
• Key responsibilities were producing P&L results, operations, shop conditions, sales, productivity, shrink control, maximizing profits, inventory compliance, safety, OSHA compliance, and customer service.
• Increased profits through providing excellent customer service, following established inventory guidelines, and auditing sales reports.
• Trained and managed inventory processes to reduce shrink by an 5.2% BIG LOTS - DISTRICT MANAGER
Southern AZ • 07/2002 - 12/2007
• I managed up to fourteen stores with a sales volume of up to 60 million in sales volume.
• Key responsibilities included but were not limited to producing P&L results, operations, store conditions, sales, marketing execution, safety, OSHA compliance, shrink reduction, HR, loss prevention, marketing execution, customer service, turnover, and shrink. Other relevant work histories
ROSS DRESS FOR LESS – Store Manager/District Trainer MICHAELS ARTS AND CRAFTS – Store manager
PACE MEMBERSHIP WAREHOUSE – Grocery Manager
REFERENCES –
• RICARDO CLEMENTE – SR VICE PRESIDENT OF STORES & HUMAN RESCOURCE – 817-***-****
• DANIEL FRENCH – OPERATIONS MANAGER ALCO STORES – 541-***-****
• SUSAN HUBBARD – SUPERVISOR PACE MEMBERSHIP
WAREHOUSE AND ROSS DRESS FOR LESS – 303-***-****
• DIANA MORAN – REGIONAL SALES MANAGER SEE’S CANDIES
• STEVE STESSMAN – DISTRICT MANAGER CIRCUIT CITY – 720-***-****
• MARICELLA GOMEZ – PEER SEE’S CANDIES – 626-***-****
• JACKIE GROVE – REGIONAL VP CIRCUIT CITY -513-312- 3923
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