Service Representative Rural Carrier
Resume:
SUMMARY
SKILLS
EXPERIENCE
BRITTANY
STALLINGS
***.*********@*****.***
Raleigh, NC 27616
I am an ambitious and hardworking individual. A resourceful problem solver with self-reliance in logistically complex scenarios. Recently fully certified in Cybersecurity and willing to gain knowledge and a better understanding in the tech field. A gregarious person with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives and outside of the workplace, to better the community. I am looking forward to not only being a part of a company with strong values and goals but also to push myself to reach my personal goals and be the best that I can be
• Customer Support
• Human Resources
• Communication skills
• Reporting and Documentation
• Team Management
• Conflict Resolution
• People Skills
• Good Work Ethic
RCA RURAL CARRIER ASSOCIATE 05/2021 to 11/2022
United States Postal Service - Raleigh, NC
Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
•
• Sorted mail according to order of address appearance for easy access in field.
• Signed and received mail with signature requirements upon delivery and loading. Maintained records on customers with mail forwarding and change of address requests.
•
• Directly interacted with customers to deliver mail, packages and ordered goods.
• Provided change-of-address cards and other postal forms upon customer request. Assisted customers by lifting heavy packages and placing parcels by front door or garage.
•
Entered change of address orders into computers to process forwarding address stickers.
•
AMAZON DELIVERY DRIVER/SUPERVISOR 11/2020 to 04/2021 Covenant Delivery Services
• Operated vehicle safely in highly congested areas with no traffic violations.
• Delivered packages to customer doorsteps and business offices. Communicated customer complaints, requests and feedback to company management for swift resolution.
•
• Loaded truck and properly secured items to prevent damage for deliveries. Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
•
• Assigned and recorded job Numbers for Covenant Delivery Services jobs per shift. CAFE SERVICE REPRESENTATIVE 09/2019 to 11/2020
Wegmans
• Maintained productivity and quality standards at all times. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
•
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•
EDUCATION AND
TRAINING
REFERENCES
CERTIFICATIONS/
ACCOMPLISHMENTS
CUSTOMER SERVICE REPRESENTATIVE 04/2017 to 11/2018 City of Raleigh
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services and company information. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
•
PERSONAL SHOPPER 09/2016 to 03/2017
Walmart
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
•
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
•
• Consistently met deadlines and quality goals for accuracy and timeliness. YOUTH COORDINATOR- RALEIGH SUMMER PROGRAM 06/2014 to 08/2014 City of Raleigh
• Assisted summer youth coordinator with timesheets
• Drafted agendas, recorded minutes and created documents for meetings.
• Participated in strategic planning for company growth. IT SPECIALIST INTERN -RALEIGH SUMMER YOUTH PROGRAM 06/2013 to 08/2013 City of Raleigh
Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
•
• Collected, arranged and input information into database system.
• Generated reports detailing findings and recommendations. National University - San Diego, CA
Certifications
IT Cybersecurity, 02/2023
Needham Broughton High School - Raleigh, NC
High School Diploma
06/2014
Jeanne Bailey ~ 919-***-****
Alliyah Spence ~ 919-***-****
Dennis Brice ~ 919-***-****
Heather Minett ~ 919-***-****
(Asset Security, Communication and Network Security, Security and Risk Management, Security Assessment and Testing, Software Development Security, Security and Access Management, Security Engineering, Security Operation)
• IT CyberSecurity ~ {Certified in 2023}
• Human Resources Development ~ {Certified 2019}
• Professional Administrative Assistant ~ Certified in 2018}
• Fulfilling the requirements of JROTC ~ {May 2011}
Contact this candidate