SUMMARY

SKILLS

EXPERIENCE

BRITTANY

STALLINGS

adv9eu@r.postjobfree.com

919-***-****

Raleigh, NC 27616

I am an ambitious and hardworking individual. A resourceful problem solver with self-reliance in logistically complex scenarios. Recently fully certified in Cybersecurity and willing to gain knowledge and a better understanding in the tech field. A gregarious person with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives and outside of the workplace, to better the community. I am looking forward to not only being a part of a company with strong values and goals but also to push myself to reach my personal goals and be the best that I can be

• Customer Support

• Human Resources

• Communication skills

• Reporting and Documentation

• Team Management

• Conflict Resolution

• People Skills

• Good Work Ethic

RCA RURAL CARRIER ASSOCIATE 05/2021 to 11/2022

United States Postal Service - Raleigh, NC

Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.

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• Sorted mail according to order of address appearance for easy access in field.

• Signed and received mail with signature requirements upon delivery and loading. Maintained records on customers with mail forwarding and change of address requests.

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• Directly interacted with customers to deliver mail, packages and ordered goods.

• Provided change-of-address cards and other postal forms upon customer request. Assisted customers by lifting heavy packages and placing parcels by front door or garage.

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Entered change of address orders into computers to process forwarding address stickers.

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AMAZON DELIVERY DRIVER/SUPERVISOR 11/2020 to 04/2021 Covenant Delivery Services

• Operated vehicle safely in highly congested areas with no traffic violations.

• Delivered packages to customer doorsteps and business offices. Communicated customer complaints, requests and feedback to company management for swift resolution.

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• Loaded truck and properly secured items to prevent damage for deliveries. Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.

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• Assigned and recorded job Numbers for Covenant Delivery Services jobs per shift. CAFE SERVICE REPRESENTATIVE 09/2019 to 11/2020

Wegmans

• Maintained productivity and quality standards at all times. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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EDUCATION AND

TRAINING

REFERENCES

CERTIFICATIONS/

ACCOMPLISHMENTS

CUSTOMER SERVICE REPRESENTATIVE 04/2017 to 11/2018 City of Raleigh

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Responded to customer requests for products, services and company information. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

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PERSONAL SHOPPER 09/2016 to 03/2017

Walmart

Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

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Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

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• Consistently met deadlines and quality goals for accuracy and timeliness. YOUTH COORDINATOR- RALEIGH SUMMER PROGRAM 06/2014 to 08/2014 City of Raleigh

• Assisted summer youth coordinator with timesheets

• Drafted agendas, recorded minutes and created documents for meetings.

• Participated in strategic planning for company growth. IT SPECIALIST INTERN -RALEIGH SUMMER YOUTH PROGRAM 06/2013 to 08/2013 City of Raleigh

Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.

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• Collected, arranged and input information into database system.

• Generated reports detailing findings and recommendations. National University - San Diego, CA

Certifications

IT Cybersecurity, 02/2023

Needham Broughton High School - Raleigh, NC

High School Diploma

06/2014

Jeanne Bailey ~ 919-***-****

Alliyah Spence ~ 919-***-****

Dennis Brice ~ 919-***-****

Heather Minett ~ 919-***-****

(Asset Security, Communication and Network Security, Security and Risk Management, Security Assessment and Testing, Software Development Security, Security and Access Management, Security Engineering, Security Operation)

• IT CyberSecurity ~ {Certified in 2023}

• Human Resources Development ~ {Certified 2019}

• Professional Administrative Assistant ~ Certified in 2018}

• Fulfilling the requirements of JROTC ~ {May 2011}

Contact this candidate