English Customer Service Credits and Collections
Bilingual Credit & collections specialist
Advocate for customers on matters spanning from product and service issues to billing, orders and complaints Effective communication and negotiation skills, to overcome objections and find solutions
AT&T, Mar 2021 - Jan 2022
Co-OP Student Intern, ENCB
Core preparation for laboratory testing
Manage and Interpretation of Food Oils with Malvern Instruments Zetasizer Nano ZS and processing the information in MATLAB
Management of over 100 laboratory animals
Experience with P&IB and Visio
Knowledge of norms (GMP, GLP, GDP, HACCP, NOM-052) Analysis of Data in Excel, GraphPad Prism Program, MiniTab, Mathematica and Solidworks
ENCB, IPN Jan 2019 - Dec 2020
EDUCATION
PROFESSIONAL EXPERIENCE
JACQUELINE
ESQUITIN
B IOCHEMICAL ENGINEER
ABOUT ME
I define myself as a professional oriented to
measurable objectives and challenges, at the
same time fully aligning myself with the
objectives of the company. My work purpose
lies in the possibility of finding a stable
company in which I can grow professionally,
with the compromise of being a faithfully and
honest worker.
CONTACT
Mobile: +1-210-***-****
Email: ****************@*****.***
Linkedin: JacquelineEsquitin
San Antonio, TX, USA
Quality Assurance Analyst
Responsible for managing, maintaining and developing food quality assurance programs and food safety practices for the company to assure the quality in raw materials and finished product Verify the execution of food quality and safety programs including GMPs, SOPs, HACCP and Allergen Programs
Assist in Auditing and obtained first AA BRC Certification in FGF Corporate, USA
FGF Brands, Texas, USA, Feb 2022 - Present
INSTITUTO POLITECNICO NACIONAL
Knowledge and experience in the area of project
management
Participation in the congress of Biotechnology and biochemistry in Huatulco, Oaxaca, 2019
Thesis published in the Journal of Biotechnology and Biomedical
BACHELORS IN BIOCHEMICAL ENGINEERING, 2020
LANGUAGES
English 100% (Native Language)
Spanish 100% (Native Language)
SKILLS AND COMPETENCIES
Programs: GraphPad Prism, MATLAB, Wolfram
Mathematica, SalesForce, Visio
Microsoft office: Word, Excel, Power point, Outlook, SolidWorks
Courses: Lean Six Sigma and BRC Certification
Personal skills: Leadership, Teamwork, Proactive,
Autodidact, Critical Thinking, Good Communication
Skills