English Customer Service Credits and Collections

Bilingual Credit & collections specialist

Advocate for customers on matters spanning from product and service issues to billing, orders and complaints Effective communication and negotiation skills, to overcome objections and find solutions

AT&T, Mar 2021 - Jan 2022

Co-OP Student Intern, ENCB

Core preparation for laboratory testing

Manage and Interpretation of Food Oils with Malvern Instruments Zetasizer Nano ZS and processing the information in MATLAB

Management of over 100 laboratory animals

Experience with P&IB and Visio

Knowledge of norms (GMP, GLP, GDP, HACCP, NOM-052) Analysis of Data in Excel, GraphPad Prism Program, MiniTab, Mathematica and Solidworks

ENCB, IPN Jan 2019 - Dec 2020

EDUCATION

PROFESSIONAL EXPERIENCE

JACQUELINE

ESQUITIN

B IOCHEMICAL ENGINEER

ABOUT ME

I define myself as a professional oriented to

measurable objectives and challenges, at the

same time fully aligning myself with the

objectives of the company. My work purpose

lies in the possibility of finding a stable

company in which I can grow professionally,

with the compromise of being a faithfully and

honest worker.

CONTACT

Mobile: +1-210-***-****

Email: adv9e6@r.postjobfree.com

Linkedin: JacquelineEsquitin

San Antonio, TX, USA

Quality Assurance Analyst

Responsible for managing, maintaining and developing food quality assurance programs and food safety practices for the company to assure the quality in raw materials and finished product Verify the execution of food quality and safety programs including GMPs, SOPs, HACCP and Allergen Programs

Assist in Auditing and obtained first AA BRC Certification in FGF Corporate, USA

FGF Brands, Texas, USA, Feb 2022 - Present

INSTITUTO POLITECNICO NACIONAL

Knowledge and experience in the area of project

management

Participation in the congress of Biotechnology and biochemistry in Huatulco, Oaxaca, 2019

Thesis published in the Journal of Biotechnology and Biomedical

BACHELORS IN BIOCHEMICAL ENGINEERING, 2020

LANGUAGES

English 100% (Native Language)

Spanish 100% (Native Language)

SKILLS AND COMPETENCIES

Programs: GraphPad Prism, MATLAB, Wolfram

Mathematica, SalesForce, Visio

Microsoft office: Word, Excel, Power point, Outlook, SolidWorks

Courses: Lean Six Sigma and BRC Certification

Personal skills: Leadership, Teamwork, Proactive,

Autodidact, Critical Thinking, Good Communication

Skills

Contact this candidate