Jacqueline Anderson

Brandon, MS *****

adv9e2@r.postjobfree.com

+1-601-***-****

Willing to relocate: Anywhere

Work Experience

Consumer Advocate

ASI GE Appliances - Memphis, TN

September 2021 to Present

• Own resolution of consumer concern, including data management, capturing all facts surrounding complaints, including steps taken to resolve issues, and respond to any letters of inquiry.

• Complete consumer review for satisfaction prior to case closure

• Meet all work schedule demands and obligations with compliance, integrity, and according to values, processes and policies

• Research and review information needed to resolve inconsistencies in procedures. Office Assistant

Laundry South Systems and Repair - Pearl, MS

May 2021 to Present

Collections

Inventory control

Answering phone

Dispatcher

Setting Appointments

Data Entry

Trucks Restocking

Shipping and Receiving

Intake Operator

Schwartz and Associates Law Firm - Jackson, MS

April 2019 to Present

Started as an Intake Operator, I prescreened from potential clients who were seeking legal representation for Auto Accidents, Premises Liability, or Medical Malpractice, SSN/Disability.As of August 2019 was promoted to a Treating and Release Representative, whereas Im responsible for requesting all medical bills and medical records for assigned clients and build the case for the Attornies to negotiate with the adverse(at fault) insurance adjusters. Handling heavy mail volumes, data Entry, faxing, answering questions from my area of expertise

Customer Care Specialist

McKesson - Ridgeland, MS

March 2018 to April 2019

Processed medical supply orders/and shipments by phone or email for homebound patients or medical facilities, Dr.'s od Dental Offices, and or Clinics. Processed returned medical invoices for no deliveries, incorrect product, outdated or damaged products. Processed shipping labels, Provided tracking nd tracing, for patients, clients or facilities Heavy Data Entry, faxing email, and handling mail.. Phlebotomist/Medical Assistant Extern

LabCorp - Flowood, MS

January 2016 to March 2016

* Checked patient in and out of facility

* Assisted with drug screens

* Performed Biometric screenings which included checking vital signs, and BMI comparisons

* Performed venipunctures (over 100 sticks) with vac-trainers, and winged infusion sets

* Handled computer data entry, faxing, and answering phones lines Customer Service Rep/Receptionist

Vital Records Control of MS - Jackson, MS

May 2012 to April 2014

* Organize weekly Declining Budget Expense log report for VP of operations in Jackson, MS, and Memphis, TN office locations

* Cross train and provided back-up for other customer service reps when needed

* Promptly respond to general inquiries from customers and staff via email, mail or fax for our company based inventory control system

* Accurately update daily vendor/customer log

* Eliminate outdated records; scanning documents for Sales, Document Prep, and Customer Service Departments

Clerical Support Rep

Select Staffing - Jackson, MS

November 2011 to May 2012

Select Staffing - Jackson, MS

November 2011 to May 2012

* Answered phone lines and routed calls to appropriate parties

* Performed computer data entry and file maintenance

* Opened, sorted and distributed mail

* Compiled statistical information for the MS Department of Human Service (Aging Division) Claims Specialist

Blue Cross Blue Shield of MS - Flowood, MS

August 2007 to July 2010

Processed claims from hospitals and doctors' offices for the federal claims units

* Tracked daily system corrections for direction of pay on Medicare claims to ensure claims were paid according to the federal administration guideline manual

* Handled a high volume of daily reports to ensure timeliness of claims submitted electronically

* Processed Pre-Dental treatment plan claims

* Handling coordination of benefit questionnaires, mail, faxing etc. Customer Service Representative

Blue Cross Blue Shield of MS - Flowood, MS

May 2005 to August 2007

* Answered member and provider calls concerning claim actions

* Discussed member benefits listed in the federal policy holders benefits booklet, explained co-pays, coinsurance, deductibles for procedures provided through policy guidelines

* Handled provider email ques for daily inquiries on benefits provided for certain medical, non-medical, DME, and skilled nursing facilities

Customer Service Rep/Porting Agent

ATT Wireless - Ridgeland, MS

March 2000 to May 2005

* Provided assistance and responses to customers concerning their billing cycles

* Explained products sold through our company

* Performed credit checks for authorized dealers, activating mobile services, explained rate plans, contract renewals, early and termination policies

* Responsible for the retention of customers

Education

Diploma in Medical

Virginia College - Jackson, MS

March 2016

Skills

• Medical Records

• EMR Systems

• Vital Signs

• Customer Service

• Experience Administering Injections

• Medical Office Experience

Assessments

Call Center Customer Service — Completed

June 2020

Applying customer service skills in a call center setting. Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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