Sales Associate Customer Assistance

SELENA WHITE

** ******* **, *********, ** ***** H: 973-***-**** ***************@*****.***

SUMMARY

Dedicated to providing every user with safe and enjoyable recreational activities. People-person with strong communication skills, upbeat nature and organized approach to handling program operations.

Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with a team-oriented mentality.

SKILLS

EXPERIENCE

Positive relationships

Interpersonal communication

Facilities maintenance

Personable and friendly

Responsible

Fast learner

Results-oriented

Credit and cash transactions

Cash register operation ID

verification

Customer assistance

04/2021 to 08/2021 Front Desk/ sales associate

Massage Envy- Verona, NJ

Scheduling/ booking appointments

Answering phone calls

Making commission sales

Maintaining the cleanliness of the work environment Speaking to/ attending to customers

08/2018 to 04/2019 Cashier

Acme Montclair, NJ

Troubleshoot and resolve issues with cash registers, card scanners and printers.

Helped customers find specific products, answering questions and offering advice.

Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.

Helped customers update accounts, sign up for new services and take advantage of special offers.

Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs. Worked closely with front-end staff to assist customers. 11/2018 to 12/2019 Retail Sales Associate

Cotton on Wayne, NJ

Processed payments and maintained accurate drawers to meet financial targets.

Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Provided every customer with professional and polite support for sales and service needs.

Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Bagged, wrapped and packaged purchases based on individual item and customer requirements.

Greeted each customer and offered assistance in the form of excellent customer service.

07/2016 to 08/2016 Camp Counselor

Montclair Art Museum Montclair, NJ

Diversified recreational offerings by building and overseeing campers. Protected safety of every person enjoying recreational activities at the Montclair Art Museum by enforcing disciplined and consistent policies. Observed participants for signs of physical distress and rendered aid, including stopping activities and providing basic medical care. Mediated conflicts between campers.

Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues. 07/2015 to 08/2015 Camp Counselor

MRCA Montclair, NJ

Explained principles, techniques and safety requirements of different activities to participants to prevent injury.

Helped participants enjoy activities while ensuring adherence to protocol. Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues. Observed participants for signs of physical distress and rendered aid, including stopping activities and providing basic medical care. EDUCATION AND TRAINING

2018 High School Diploma

Montclair High School Montclair, NJ

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