Customer Service Content Writer

Frank Borzilleri

**** ******* ***. # *** • Riverside, CA 92504

***********@*****.*** • 714-***-****

Summary of Skills

●Over 5 years of customer service including

●Background includes heavy telephone interviewing and inside sales

●Over 2+ years of telemarketing charity fundraising

●Maintain excellent customer relations and develop strong customer rapport

●Strong project management skills and comfortable with changes in deadlines and priorities

●Possesses excellent troubleshooting, project management and problem-solving skills

●Mac/PC literate and can work in Word, PowerPoint and Excel.

Functional Area of Expertise

CUSTOMER SERVICE

●Has professional and courteous manner when dealing with customers

●Called over 1000+ fresh fundraising lead and had one of the highest call back ratios

●Handled client issues to prevent loss of sales

●Helped resolve client problems and issues pertaining to advertising and marketing products

●Interviewed 100+ doctors and business professionals regarding marketing products and services

●Responded efficiently and effectively to customer requests on marketing projects

●Performed extensive research on highly technical products/services prior to speaking to customers

●Conducted online and offline research to better understand client’s products or services.

●Helped resolve customer issues and assisted with troubleshooting that prevented shipping

●Assisted company with securing final payment from customers through timely project sign offs

●Able to learn new systems quickly and easily

Employment History

Independent Contractor, Freelance Marketing Writer December 2013 to Present

Senior Content Writer, Gilleard Marketing, Irvine, CA October 2012 to August 2013

Local Organic SEO Content Writer, 29 Prime, Irvine, CA August 2011 to February 2012

Independent Contractor, Freelance Marketing Writer August 2008 to August 2011

Senior Copywriter, Practice Builders Organization, Orange, CA April 1991 to August 2008

Telemarketer, Dial America, Santa Ana, CA Related Experience

Sales Clerk, Builders Emporium, Tustin, CA Related Experience

Education and Professional Development

Bachelor’s Degree in Communications

California State University, Fullerton, CA

Certificate, “What’s The Big Idea”

Western States Association of Advertising Agencies, Fullerton, CA

Advertising Award

Direct Marketing Creative Guild/West, LA, CA

Award was based on creativity and marketing results

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