Center Data Senior Administrator

GARRY ZASLOW

adv9dg@r.postjobfree.com 516-***-****

Holly Springs, NC 27540

SUMMARY

Multi-disciplined business professional offering 15+ years of solid contribution. Proven track record of successful project management and operational processing/support. A results-oriented team player with excellent interpersonal, verbal, and written communication skills. Able to deliver optimal training, testing, and reporting, as well as provide management in support of data processing, quality assurance and customer service.

SKILLS

Training and onboarding

Documentation skills

People skills

Reliable & trustworthy

Processes and procedures

Proofreading

Project Management

Quality Assurance

Customer Service

Data Processing

Microsoft Office Suite/Word, Excel, Access

Aptitude in software testing

Knowledge of SQL

EXPERIENCE

Adjunct Professor of Psychology

Nassau Community College Garden City, NY Jan 1994-Current Devise curriculum and implement lesson plans in General Psychology, Child Development, Adolescent Development, Social Psychology and Abnormal Psychology Instruct students in a classroom setting and offer feedback Compose letters of recommendation, as needed

Senior Supervisor

Garden City Group, LLC Lake Success, NY May 2013-Aug 2016 Expedited the closure of cases to eliminate further financial outlay Evaluated audits of data for bankruptcy, class action and consumer cases Assisted in the design and creation of reports of call center data for client review Filed legal documents electronically through the court's live database Select Accomplishments include:

Involved in 2-year American Airlines Chapter 11 restructuring case: Audited disbursement reports to identify discrepancies, ensure proper disbursement Contacted claimants regarding distributions

Outcome allowed for restructuring of organization and return to profitability Supervisor

Garden City Group, LLC Lake Success, NY May 2007-Apr 2013 Prepared calculations of disbursement payments for securities class action cases Updated data processing and quality assurance protocols Supported project managers with claims maintenance and administration Select Accomplishments include:

Reviewed over 10,000 claims for General Motors restructuring case Analyzed thousands of claim transfers for American Airlines restructuring case Senior Administrator

Americorp, Inc Syosset, NY Jan 2004-Dec 2006

Completed Quality Assurance reviews of data processing, reports and other client deliverables Tested in-house software programs to ensure accurate reporting, Debt Management Company

(No longer in business)

Manager

Americorp, Inc. Syosset, NY Jan 2001-Dec 2003

Supervised ten-person data processing team

Partnered with management team to implement ISO standardization for company-wide processes:

Designed internal processes using ISO guidelines

Worked with external certification team towards successful implementation Conducted yearly employee productivity reviews

Updated data processing protocols, which were adopted for company-wide use Training Coordinator

Jan 2001

Designed, developed, and facilitated classes in customer service and computer techniques Trained new customer service representatives

Planned and conducted on-the-job training for in-house software programs Designed and wrote handbooks for in-house software programs Coordinated and wrote company procedures manual

EDUCATION AND TRAINING

B.A.: Psychology

Binghamton University

M.A: Experimental Psychology

Adelphi University

WEBSITES, PORTFOLIOS, PROFILES

https://www.linkedin.com/in/garry-zaslow/

CERTIFICATIONS

Certified Training Generalist, Langevin - 2001

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