Service Representative Customer Support

VERONICA PALMER

Lake Elsinore, CA ***** +1-323-***-**** ******************@*****.***

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills

Staff Training

Report Preparation

Microsoft Word

Customer Relations

Active Listening

Customer Relationship Management

Typing Proficiency

Customer Consulting

Problem-Solving Ability

Document Control

Work History

Customer Service Representative 11/2017 to 04/2021 Turning Point – Paramount, CA

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services and company information. Provided primary customer support to internal and external customers. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Responded proactively and positively to rapid change. Exhibited high energy and professionalism when dealing with clients and staff. Education

Psychology : Child & Adolescent Development Expected in 04/2023 Southern New Hampshire University - Hooksett, NH

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