Automotive Sales Associate

GERALD RANDLE ***********@*****.***

404-***-****

“EXPERIENCED AUTOMOTIVE SALES PROFESSIONAL SEEKING A CHALLENGING POSITION TO UTILIZE MY SALES EXPERTISE, CUSTOMER SERVICES SKILLS, AND AUTOMOTIVE KNOWLEDGE TO PROVIDE EXCEPTIONAL CUSTOMER SATISFACTION”

RELEVANT EXPERIENCE

Automotive Sales Professional – Toyota South Atlanta Feb 2007 – Nov 2022

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

• Built customer loyalty and retention by delivering excellent shopping experiences

• Successfully sold new and used automobiles to meet and exceed monthly sales targets

• Provided customers with product knowledge, financing options, and insurance products

• Collaborated cross-functionally with other departments including finance and service to ensure customer satisfaction and repeat business

• Lead dealership training program for new hires

Automotive Sales Associate – SouthTowne Hyundai Jan 2003 – Jan 2007

• Responded to customer enquiries via telephone and email

• Conducted product demonstrations to highlight features and redirect objections to positive aspects

• Co-managed the sales process from initial customer contact through vehicle delivery, including test drives, negotiation and financing

• Maintained up-to-date knowledge of automotive product and features, and communicated effectively with customers and colleagues

Automotive Sales Representative– Cobb Parkway Chevrolet Dec 2000 – Dec 2002

• Processed customer service orders promptly to increase customer satisfaction

• Clarified customer issues and determined root cause of problems to resolve product or service complaints

• Demonstrated automobile knowledge by explaining characteristics, capabilities and features to potential buyers

EDUCATION

North Cobb High School

College Preparatory Diploma

Kennesaw, GA

August 1994 – June 1998

SKILLS

• Excellent communication and interpersonal skills

• Strong negotiation skills

• Proficient in sales tracking and reporting software

• Knowledgeable in Microsoft Office Suite

• Extensive knowledge of automotive products and features

• Research

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