Customer Service Assistant Manager

Shaina Feia

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Gales Ferry, CT, US, *6335

218-***-****

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Work History:

Melissa Ashley Brides Westerly, RI

Lead Stylist (Assistant Manager) June 2020 to current Leading stylist in sales for wedding gowns, tuxedos, and prom attire Converted the store inventory from a paper to digital system Update the store floor and displays and pricing

Appointment setting and customer service

Trained new employees

Keyholder

Here and Now Bridal Virginia Beach, VA

Stylist February 2020 to April 2020

Sell wedding gowns while creating repeat customers with their families and friends Customer service with answering the phone, scheduling appointments, checking in alterations, and going above and beyond the customer’s expectations Assisting in store organization

David's Bridal Norfolk, VA

Stylist February 2017 to May 2017 (seasonal) September 2018 to January 2020 (core position) Sell dresses head to toe for brides and all of their entourage to maximize our sales to meet our goals

Customer service with answering the phone and working with customers Stocking inventory

Keeping an in depth knowledge of the logistics of the inventory Texas Roadhouse Virginia Beach, VA

Server February 2018 to September 2018

Customer service and being quick to maintain customer satisfaction Team leader and trainer

Managed a personal banking system

Opening and closing tasks

Target Norfolk, VA

Logistics Team Member October 2017 to January 2018 (seasonal) Ship from Store

Searched store inventory and placed item in an order made online Pushed new inventory, back stocked what wasn’t needed on the floor Education

University of Connecticut Avery Point Graduated August 2021 Bachelor of Liberal Arts Economics