Teya Hawkins

Grand Blanc, MI *****

adv95e@r.postjobfree.com

+1-810-***-****

With 17+ years customer service experience in everything from retail, to food to healthcare. Authorized to work in the US for any employer

Work Experience

Caregiver

Interim HealthCare - Ann Arbor, MI

December 2022 to March 2023

Caregiver

WSC Action Home Care - Howell, MI

February 2022 to November 2022

Home Health Aide (HHA)

DediCare Solutions, LLC - Flint, MI

September 2021 to October 2021

I take care of individuals in their homes. To help them become more independent and comfortable. Caregiver

The Pines of Goodrich - Goodrich, MI

August 2021 to September 2021

I work on the memory care side of the company. I make sure my residents are safe. That they are taken care of.

Caregiver0

North Oakland Home Health Care, Inc. - Clarkston, MI July 2021 to September 2021

• Assisted client with mobility

• Transported client to scheduled appointments

• Assisted with client's personal supervision

• Assisted client in running errands

Customer Service Representative

Waldenwoods Resort and Conference Center - Howell, MI May 2021 to July 2021

• Performed data entry for customer information

• Set up client appointments

• Assisted customers with a warm and professional attitude

• Resolved customer information and complaints

Store Manager/Sales Manager

My Stop - Clarkston, MI

February 2021 to May 2021

Managed convenient store. Took care of customers needs. Caregiver/Personal Assistant

Senior Helpers - Farmington Hills, MI

November 2020 to January 2021

Took care of seniors in their homes

Cashier

Vg's Food Center - Davison, MI

February 2020 to November 2020

Check groceries. Help on self checkout. Take care of customers needs. Cashier/Customer Service

Highland BP - Milford, MI

December 2019 to January 2020

I loved working at this company but unfortunately they didn't need me anymore.• Processed cash, check, or credit transactions with accuracy

• Counted cash drawers

• Stocked merchandise

Cashier

Flying J - Jerome, ID

June 2019 to November 2019

• Greeted every customer and guest

• Helped guest find what they are looking for

• Operated cash registers

• Counted out cash drawers

Cashier

McAlister's Deli - Twin Falls, ID

December 2015 to September 2017

I welcomed customers to the restaurant. Helped them with their order. Visited their table to make sure everything was ok.

Cashier

Sizzler - Twin Falls, ID

November 2016 to April 2017

Welcomed people in, explained the specials, helped them with their order. Cashier

Maverik Adventures First Stop - Twin Falls, ID

January 2014 to August 2014

Welcomed customers into store, helped them find what they were looking for Customer Service Rep

CustomerContactChannels - Twin Falls, ID

August 2011 to September 2011

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Surveyor

Discovery Research Group - Twin Falls, ID

April 2011 to June 2011

Call customers and ask them to take certain surveys. CNA - Certified Nursing Assistant

Twin Falls Care Center - Twin Falls, ID

February 2010 to September 2010

Made sure that my residents were well taken care of Caregiver/Personal Assistant

WDB - Twin Falls, ID

February 2009 to August 2009

Made sure that my clients were taken care of and happy Caregiver

Inclusion South Inc - Twin Falls, ID

March 2008 to July 2008

Helped people with developmental disabilities

Cashier/Customer Service

Artic Circle - Kimberly, ID

January 2008 to March 2008

Made customers feel welcome when they walked into the restaurant, took orders and payment Cook/Cashier

Sonic Drive-In - Twin Falls, ID

May 2006 to January 2008

Made food and took orders

Education

License

College of Southern Idaho - Twin Falls, ID

March 2009

High School Diploma

Kimberly High School - Kimberly, ID

May 2007

Skills

• FAST LEARNER (Less than 1 year)

• TIME MANAGEMENT (Less than 1 year)

• Customer Service

• Food Service

• Team Member

• Fast Food

• Food Prep

• Call Center

• Customer Care

• CSR

• Customer Support

• Microsoft Office (4 years)

• Word (10+ years)

• 10-Key (1 year)

• Computer Literacy

• Typing

• Cashiering

• Vital Signs Experience (2 years) Assessments Data Entry

• Highly Proficient October 2019 Entering data quickly and accurately. Full results: https://share.indeedassessments.com/share_to_profile/ e3782b4678714f52f96d87665cbf55ffeed53dc074545cb7 Spreadsheets with Microsoft Excel

• Completed June 2019 Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals. Full results: https://share.indeedassessments.com/share_to_profile/ ba75d8498267410218e0817e16b2e005eed53dc074545cb7 Customer Focus & Orientation

• Highly Proficient May 2019 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/8807d3a591b17690a6bdfc5fab1cfb02eed53dc074545cb7 Attention to Detail

• Completed May 2019 Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: https://share.indeedassessments.com/ share_to_profile/894e5cc0a90f005efb5f7d9c07679cb6eed53dc074545cb7 Reliability

• Highly Proficient May 2019 Measures a candidate's tendency to be dependable and come to work. Full results: https://share.indeedassessments.com/share_to_profile/ e762a0818a6d31fcba0a6769705935d5eed53dc074545cb7 Customer Focus & Orientation

• Completed April 2019 Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ d818f3663cb7fd7a8b0b9565752e4669eed53dc074545cb7 Scheduling

• Proficient March 2019 Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules. Full results: https://share.indeedassessments.com/ share_to_profile/ d35b1161fb248e07ec6d3eb8bda2459ceed53dc074545cb7 Sales: Influence & Negotiation

• Proficient October 2019 Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals. Full results: https:// share.indeedassessments.com/share_assignment/jlj-yxenyz-qcsp9 Problem Solving

• Completed October 2019 Measures a candidate's ability to analyze relevant information when solving problems Full results: https://share.indeedassessments.com/share_assignment/ cy2nrhvnjwkziaer Customer Focus & Orientation

• Highly Proficient October 2019 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/9ce169d859d713cd10fb896276c2317ceed53dc074545cb7 Office Manager

• Proficient October 2019 Scheduling and budgeting. Full results: https:// share.indeedassessments.com/share_to_profile/

bdb54c68c3cce8630ef916f4398bfb02eed53dc074545cb7 Receptionist

• Proficient October 2019 Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/share_to_profile/ a80e89e9a780929ae26b443adce38a0aeed53dc074545cb7 PCA Personal Care Assistant

• Highly Proficient December 2019 Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: https://share.indeedassessments.com/share_to_profile/ c1b603aea9204f4de651a82295b9f02ceed53dc074545cb7 Retail Cashier

• Highly Proficient December 2019 Calculating retail transactions and knowing cash drawer policies and procedures. Full results: https://share.indeedassessments.com/ share_to_profile/588a93947f4e0d2f1640b7c4b996cb47eed53dc074545cb7 Critical Thinking

• Completed December 2019 Measures a candidate's ability to use logical approaches when solving problems. Full results: https://share.indeedassessments.com/ share_to_profile/669337cb7246b8c23a3a3196c579b9e0eed53dc074545cb7 Administrative Assistant

• Proficient December 2019 Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/ share_to_profile/17931415bf3ff0928abcf1802995a604eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Crew Member

• Order Entry

• Developmental Disabilities Experience

• Administrative Experience

• Inside Sales

• Personal Assistant Experience

• Senior Care

• Caregiving

• Home Care

• Meal Preparation

• Cash Handling

• Purchasing

• Merchandising

• Store Management Experience

• Microsoft Outlook

• Accounts Receivable

• English

• Pricing

• Sales Management

• Memory Care

• Dementia Care

• Medication Administration

• Cleaning Experience

• Alzheimer's Care

• Laundry

• Hospitality

• Communication skills

• Windows

• Computer skills

• Microsoft Office

Certifications and Licenses

CPR Certification

Assessments

Reliability — Highly Proficient

May 2019

Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient

Scheduling — Proficient

March 2019

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Proficient

Attention to Detail — Completed

May 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Customer Focus & Orientation — Highly Proficient

May 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Spreadsheets with Microsoft Excel — Completed

June 2019

Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.

Full results: Completed

Data Entry — Highly Proficient

October 2019

Entering data quickly and accurately

Full results: Highly Proficient

Sales: Influence & Negotiation — Proficient

October 2019

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Proficient

Problem Solving — Completed

October 2019

Measures a candidate's ability to analyze relevant information when solving problems Full results: Completed

Office Manager — Proficient

October 2019

Scheduling and budgeting.

Full results: Proficient

Customer Focus & Orientation — Highly Proficient

October 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Customer Focus & Orientation — Completed

April 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed

PCA Personal Care Assistant — Highly Proficient

December 2019

Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Highly Proficient

Retail Cashier — Highly Proficient

December 2019

Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Highly Proficient

Critical Thinking — Completed

December 2019

Measures a candidate’s ability to use logical approaches when solving problems. Full results: Completed

Administrative Assistant — Proficient

December 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Active Listening — Completed

January 2020

Actively listening and appropriately responding in conversations. Full results: Completed

Receptionist — Completed

January 2020

Using basic scheduling and organizational skills in an office setting. Full results: Completed

Typing — Completed

January 2020

Transcribing text using a standard keyboard

Full results: Completed

Receptionist — Proficient

October 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Customer Focus & Orientation — Highly Proficient

January 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Call Center Customer Service — Proficient

January 2020

Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Proficient

Customer Focus & Orientation — Highly Proficient

January 2020

Responding to customer situations with sensitivity. Full results: Highly Proficient

Customer Service — Highly Proficient

January 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Restaurant Manager — Proficient

January 2020

Managing restaurant staff and meeting customer expectations. Full results: Proficient

Retail Customer Service — Proficient

January 2020

Comprehending and responding to retail customer needs. Full results: Proficient

Front Desk Agent (Hotel) — Familiar

January 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Familiar

Inside Sales — Familiar

January 2020

Actively listening and responding appropriately; performing common sales calculations. Full results: Familiar

Attention to Detail — Highly Proficient

January 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate