Entry Specialist Data

PERIANDRO CIDADE (PERI)

647-***-**** ***************@*****.*** Toronto Ontario

OBJECTIVE SUMMARY

Aptitude to listen actively to customers

Able to multi task in a fast paced environment

Strong written and verbal communicator

Attentive to detail

Computer Proficient in Microsoft office

Management skills

Data entry specialist with 3+ years of experience providing customer service Virtually and in person environments. Well knowledgeable in Finance and Administrative roles, seeking to build on foundation and Demonstrating the ability to resolve problems and meet targeted company goals. My core strength and highlight include, but are not limit:

EXPERIENCE

Client Administrator

Scotiabank Toronto, ON Nov 2021-May 2022

Maintained a high level of service to our clients by ensuring that we processed they’re needs timely, accurately and efficiently

Worked with Management in providing solutions to inaccurate data inputs, wrong data formatting and preventing potential accountant errors

Improved timeliness and accuracy of data entry processing by showing team support and collectively reviewing over 1000+ accounts daily

Processed financial/non-financial mutual fund updates while meeting a positive individual, team, and department’s Key Performance Indicators (KPI)

Skilled in the use of processing databases such as AWD, iFast and Excel

Sales Consultant

Sportchek Toronto, ON Dec 2019- Current

Answered and direct calls with goals including online sales, managing customer's online purchases and online refund purchases

Resolve 300+ weekly customer inquiries via phone constantly maintaining goals of online purchase.

Ensured store's high-volume customer satisfaction by interacting with individuals in a professional manner

Maintained store's appearance and merchandising with ongoing marketing campaigns

Achieved 84% average customer satisfaction rating for multiple months

Administrator/Program Coordinator

Metro Toronto Convention Centre Aug 2018-Sep 2019

Part of team managing staff of 100+ employees in sales and retail work

Organized and setup equipment/workshops for events

Process 25+ customer transaction per hour with extreme attention to detail

Assigned employees to specific duties

Balanced cash at close of shift

EDUCATION AND TRAINING

Ontario College Diploma: Commerce and Business Administration

George Brown College Toronto, ON 2015-Aug 2018

GPA: 2.6/3.0, Receiving Honor rolls 2x Relevant courses include: Business Marketing Presentation, Financial Management Accounting and Environmental Science

Awards:

Black Student Success Network (BSSN)

Presented with the 2021 Student Endurance Award

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