Angela Filardi

Saint Charles, IL *****

adv93p@r.postjobfree.com

+1-425-***-****

Dynamic professional seeking a growth-oriented position where I can utilize an exceptional enthusiasm for organization, attention to detail, and communication. Possesses the ability to adapt quickly to new procedures and environments, as well as efficiently identify/ resolve conflict and other potential issues in a professional capacity. Gifted motivator who is passionate about administrative work and its complexity; is also comfortable working both independently and as a part of a team. Authorized to work in the US for any employer

Work Experience

Licensed Insurance Producer

State Farm Mutual Automobile Insurance Company - Snoqualmie, WA May 2022 to November 2022

Licensed Insurance Producer

Farmers Insurance Group - Everett, WA

April 2021 to May 2022

• Initiating productive relationships to create a pool of prospective clients

• Evaluating business or individual customers’ needs and propose protection plans that meet their criteria

• Pursuing leads from multiple sources (primarily internet leads who are already shopping for insurance online.)

• Encouraging and mentoring employees

• Property and Casualty license

• Achieve monthly customer acquisition objectives

• Consistently make 60 - 80 QUALITY outbound calls Lane Server/ Part-Time Event Host

Garage Billiards & Bowl - Seattle, WA

October 2019 to June 2021

• Ensuring that guest needs are satisfied in a timely, appropriate, fun and friendly manner; Be a Champion!

• Listening/ comprehension ability, and satisfactory organizational skills on a regular basis

• Supporting all-star teammates to achieve a shared goal

• Demonstrating effective communication skills

• Demonstrating a thorough knowledge of Point of Sale programs and food/ beverage menus to pinpoint the most suitable upsell for revenue generation

Shift Supervisor

Starbucks Coffee Company

January 2019 to November 2019

• Opening and closing the cafe according to standard

• Cash handling, safe verification and daily deposits

• Maintaining knowledge of Labor Scheduling Report, Labor Scheduling Tool, and Labor Tracking Tool

• Performing preventative maintenance checklist

• Supervising and evaluating employees; counsel

• Promote employee growth, efficiency, morale, and teamwork

• Genuine customer/ barista connections and overall experience- One cup at a time Facilities Manager/ Inventory Coordinator

Marcus Lemonis Fashion Group - Hinsdale, IL

August 2017 to January 2019

• Exceptional organizational & reasoning skills required to maintain inventory on the sales floor/in stockroom

• Research and thorough knowledge of product to ensure adequate information is passed to sales team

• Ability to relate to and understand sales associates and managers through prior experience

• Efficient time management & scheduling to ensure timely orders & receiving of inventory to maximize sales.

Server and Bartender

Pub 83 - Long Grove, IL

September 2017 to August 2018

• Bring the night from a meal to an Experience

• Knowledge of product

• Well-developed time management skills

• General cleaning and organizational duties

• Crafting tasty cocktails

• Handling cash/ credit card transactions

Shift Lead

Thorntons Oil Company - Lake in the Hills, IL

June 2016 to January 2017

• Assist in scheduling, hiring, managing, and directing a stellar team

• Maintain cleanliness and order of the store

• Provide exceptional customer service and problem-solving skills of all types

• Assist in ordering stock and supplies for store within a predetermined budget Guest Experience Captain

Varying Locations - DeKalb, IL

January 2013 to March 2016

• Provide samples of sauces or beers of the guest's choosing upon request

• Administer AV changes and maintain televisions to appeal to both families and absolute sports fanatics

• Maintain community connection through local marketing and networking Education

Crystal Lake High School

August 2010 to May 2014

Bachelor's in Business Administration

Arizona State University

Skills

• Proficient in Microsoft Office Suite

• Ability to troubleshoot basic technology issues

• Barista Experience

• Conflict Management

• Coffee Experience

• Employee Evaluation

• Host/Hostess

• Facilities Management

• Team Management

• Upselling

• Insurance Sales

• Marketing

• Cold Calling

• Bartending

• Office Management

• POS

• Salesforce

• Quality Assurance

• adobe acrobat (10+ years)

• CRM software

• Sales management

• Payroll

• Account management

• Budgeting

• Mentoring

• Merchandising

• B2B (4 years)

• Pivot tables (6 years)

Certifications and Licenses

Property and Casualty License

Assessments

Attention to detail — Expert

November 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Expert

Written communication — Highly Proficient

November 2020

Best practices for writing, including grammar, style, clarity, and brevity Full results: Highly Proficient

Verbal communication — Highly Proficient

October 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Customer service — Expert

October 2020

Identifying and resolving common customer issues

Full results: Expert

General manager (hospitality) — Expert

March 2020

Solving group scheduling problems and reading and interpreting P&L statements Full results: Expert

Management & leadership skills: Impact & influence — Highly Proficient October 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Highly Proficient

Patient-focused care — Proficient

November 2020

Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Proficient

Teamwork: Interpersonal skills — Expert

September 2020

Resolving disputes, solving team problems, and understanding nonverbal cues. Full results: Expert

Call center customer service — Expert

October 2020

Applying customer service skills in a call center setting Full results: Expert

Supervisory skills: Motivating & assessing employees — Expert October 2020

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Expert

Data entry: Attention to detail — Proficient

November 2020

Maintaining data integrity by detecting errors

Full results: Proficient

Data entry: Accuracy — Highly Proficient

November 2020

Entering data quickly and accurately

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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