James O'Hare

Spring, TX *****

adv92p@r.postjobfree.com

281-***-****

A highly motivated and organized professional with a proven track record of success in customer service, team management, and administrative support roles. With experience as a Personal Assistant and Server Lead, I have honed my ability to prioritize tasks, train and manage teams, and draft clear and professional correspondence. As an Associate in Arts (A.A.) in Paralegal candidate, I am well-equipped to support legal teams in gathering evidence, preparing for trials, and drafting legal correspondence. I am committed to continuously improving performance and customer satisfaction, as demonstrated by my ability to increase productivity, reduce employee turnover, resolve customer complaints, and boost sales.

Work Experience

Personal Assistant

First Tax LLC - The Woodlands, TX

August 2020 to Present

• Helped with daily time management by creating a prioritization system for tasks and delegating when necessary, resulting in a 20% increase in productivity.

• Successfully ran errands, such as picking up packages and delivering documents, within the required timeframe.

• Planned travel for ceo and family, including flights, accommodation and ground transportation, with an average cost savings of 20%.

• Drafted correspondence such as emails and letters, ensuring all communication was clear, professional, and timely.

Server/Lead Trainer

Main Event - The Woodlands, TX

February 2017 to April 2021

• Trained a team of 25 employees, resulting in a 20% increase in productivity and customer satisfaction.

• Implemented a standardized training program that reduced employee turnover by 50%.

• Resolved customer complaints in a timely and professional manner, resulting in a 90% reduction in negative feedback.

• Established performance standards that improved employee performance by 30% and customer service by 25%.

Server

Star Cinema Grill - Conroe, TX

August 2013 to October 2016

• Increased customer satisfaction ratings by 25% through personalized and efficient customer service.

• Boosted sales by 10% through effective up-selling techniques.

• Consistently received positive feedback from customers, as evidenced by 90% positive comments on customer satisfaction surveys.

• Demonstrated strong multitasking abilities by efficiently taking and serving an average of 45 orders per shift.

Education

Associate in Arts (AA) in Paralegal Studies

Lone Star College System - The Woodlands, TX

August 2020 to Present

High school diploma

Conroe High School - Conroe, TX

August 2010 to April 2014

Skills

• Customer Service

• Legal Research

• Team Management

• Time Management

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