Service Representative Package Handler
Resume:
LaTandria Lane
Houston, TX *****
**********@*****.***
Customer service oriented professional with healthcare industry experience. Accustomed to working in fast paced hospital environments where accuracy and accountability are essential. Consistently model and inspire high levels of integrity. Follow policies, procedures, and guidelines to assure consistent quality.
· Communication Skills: Demonstrated ability to convey thoughts and express ideas effectively – verbal and written.
· Attention to Detail: Consistently provide and collect accurate information.
· Organized: Efficiently manage time, workload, and resources.
· Time Management: Manage time and priorities to meet goals, deadlines, and objectives.
· Data Entry: Experience using 10-key number pad.
Microsoft Office Applications – Word, Excel, and PowerPoint Typing Speed: 35 WPM Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government
(Medicare & Medicaid)
Third Party Payers Electronic Health Records (EHR) Electronic Medical Records
(EMR)
Managed Care (HMO PPO POS) Workers Compensation Insurance Verification Insurance Claim Processing
CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures
Scheduling
Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Financial Corporation of America - Austin, TX
June 2022 to Present
Helping members with there hospital bill an assist in payments an also verified insurance claim's an payments
• Managed patients account
• Greet patients
• Worked in the inbound call center
• Collected and documented accounts
• Responded to inquiries and issues
• Resolved patient issues
• Took payments from patients
• Set up payment plans
Customer Service Representative-Remote
Hinduja Global Solutions - Peoria, IL
November 2021 to June 2022
· Provided customer service while problem solving to assist seniors
· Assisted patients with ordering prescriptions, profile, and other pertinent patient information
· Inbound calls from members and providers to verify benefits and claims
· Communicated with providers regarding fee schedules, benefits, claims, and pre-authorizations Customer Service Representative
Hgs healthcare - El Paso, TX
November 2021 to June 2022
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Managed customer accounts
• Monitored claims and physician-related services
• Handled billing issues and order inquiries
Call Center Specialist-Remote
Walgreens - Tucson, AZ
July 2021 to August 2021
· Provided customer service while problem solving to assist seniors
· Assisted patients with ordering prescriptions, profile, and other pertinent patient information
· Outbound calls to patients to assist them in signing up for services Package Handler
Fedex - Texarkana, AR
April 2021 to July 2021
· Correctly pull and package orders for shipment.
· Review orders to verify accuracy, load and unload shipments, and check incoming goods to ensure correctness.
· Maintain a clean and organized work place, and work effectively as a team member. Production Associate
Pilgrim’s Pride - Mount Pleasant, TX
February 2020 to March 2021
· Processed poultry to ensure safe packaging and shipping for public use and consumption.
· Complied with state and federal rules and regulations for poultry processing.
· Met production goals and deadlines to maintain schedule and operating efficiencies. Package Handler
Fed Ex Ground - Houston, TX
February 2018 to July 2019
· Completed tasks in the required time limits with high levels of accuracy.
· Scanned in and sorted packages.
· Unloaded trucks and reviewed packages for accuracy. Assembly Worker / Machine Operator
Alcon - Stafford, TX
October 2016 to November 2017
· Continually examined product quality to ensure adherence to quality standards.
· Examined and documented finished products to determine if product orders were complete.
· Accurately recorded information regarding product testing and production. Dietary Aide
First Street Surgical Hospital - Bellaire, TX
October 2015 to November 2016
· Performed a variety of food service functions in maintaining clean and sanitary conditions for food service areas, facilities and equipment.
· Assisted in food preparation, handled food and equipment according to sanitation policies and procedures, and operated equipment in a safe manner.
· Delivered food trays to patient rooms.
Medical Biller
Dyna Care Medical - Houston, TX
March 2013 to May 2014
· Contacted insurance companies about outstanding balances and submitted billing claims.
· Verified insurance for coverage and performed data entry duties.
· Corrected incorrect bills and entered data electronically to process charges, payments, denials, and adjustments.
· Performed insurance and billing clerical duties; Resolved routine patient billing inquiries and problems.
· Typed invoices for insurance companies and verified patient account information.
· Assisted patients with understanding the Explanation of Benefits and addressed any inquiries related to Medicaid or Medicare billing
Education
Diploma in Medical Billing and Coding
Ultimate Medical Academy
2021
Skills
• Medical Billing
• Accounts Receivable
• Collections
• Co-Pay
• Deductibles Co-Insurance
• EOBs
• Revenue Cycle Management
• Posting Payments
• Government (Medicare & Medicaid) Third Party Payers
• Electronic Health Records (EHR)
• Electronic Medical Records (EMR) Managed Care (HMO
• PPO
• POS)
• Workers Compensation
• Insurance Verification
• Insurance Claim Processing CMS 1500
• CMS 1450 (UB-04)
• Front Office Operations
• Medical Office Procedures
• Scheduling Medical Terminology
• Anatomy & Physiology
• HIPAA Compliance Medical Coding (ICD-10-CM
• HCPCS
• CPT)
• Windows
• Documentation review
• Customer support
• CRM software
• Customer support
• Communication skills
• Customer service
• Medical Collection
• ICD-9
• Accounting
• Data Entry
• Medical Scheduling
• Epic
• Triage
• Data collection
• IVR
• Medical coding
• EMR systems
• Phone Etiquette
• Transcription
• Quality Assurance
• Employee Orientation
• Live chat
• Financial services
• Microsoft Outlook
• Dispatching
• Microsoft Excel
• Computer skills
• Microsoft Office
• Microsoft Word
• Hospital Experience
• Microsoft Powerpoint
• Patient monitoring
• Cash handling
• Banking
• Analysis skills
• ICD coding
• Computer literacy
• Call center
• Microsoft Access
• Negotiation
• Software troubleshooting
• Guest services
• Heavy lifting
• Databases
Contact this candidate