Desk Representative Customer Service

SANDRA MERINO

Manassas, VA · 571-***-****

******.****@******.***

EXPERIENCE

AUGUST 2017 – CURRENT

SUPERVISOR HOUSEKEEPING, SPringhill Suites by Marriott, Gainesville VA

Conducting inventory, managing staff par levels, coordinating all staff scheduling and ordering supplies promptly.

Supervising housekeeping by monitoring the appearance and performance of the staff.

Acting as liaison between employees and guests by providing quick solutions.

JULY 2014 – JULY 2017

FRONT DESK REPRESENTATIVE (NIGHT ADUIT) residence inn by Marriott, Herndon VA

Quick response to guest inquires by answering questions and issues about reservations.

Handling sensitive information with integrity and respect.

Exceptional customer service demeanor.

JULY 2014 – JULY 2017

ASSISTANT MANAGER, CHIPOTLE, MANASSAS VA

Auditing cash drawers, handled bank deposits, scheduling of team members, stepping in during busy hours to help front line service.

Managed labor and food cost performed operations.

EDUCATION

2005, MANASSAS VA

STONEWALL JACKSON High School

Extra activities: International Club member.

AMERICAN RED CROSS CPR Certified, 2017

SKILLS

Managerial skills

Cash handling

Cash deposits

Computer skills

Customer service focused

Integrity

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