Service Agent Customer Support
Resume:
Kayla Grooms
Summerville, SC *****
********@*****.***
1. Self-motivated personable and result-driven individual. Interested in the work from home position at Alorica; coming with strong phone handling and computer skills, and 5 years retail sales experience in addition to 5 years proven customer support experience. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Home Health Aide
LOVING CARE - Summerville, SC
January 2015 to Present
I am a home health aide provider, as well as retirement homes. I make sure my clients are well taken care of and provide to all of their needs. I treat my clients like they are family. I love what I do, and do it well! I tend to build a relationship with my clients, and well loved by all! Server
Red Lobster - North Charleston, SC
March 2015 to October 2019
Taking orders & putting them in the POS. Bringing customers their food and drinks & providing exceptional hospitality and service
Home Health Aide
Tender Loving Care Health Care Services - Charleston, SC April 2015 to September 2019
Customer Service Agent
DialAmerica - Charleston, SC
June 2013 to July 2017
Answered phones and provided customers with excellent customer service. Answered any questions or concerns they had, and also conducted upsells throughout my work day. Made appointments and helped customers with paying their bill.
Education
GED
Skills
• Provide excellence care to elderly people. I treat my clients with the same care I would as my own family. (7 years)
• Home Health (7 years)
• Home Care
• Laundry
• Alzheimer's Care
• Caregiving
• Food Preparation
• Meal Preparation
• Cooking
• Dementia Care
• Medication Administration
• Personal Assistant Experience
• Cleaning Experience
• Customer service
• Restaurant experience
• Serving
• Cash handling
• Organizational skills (5 years)
• Medical scheduling (7 years)
• Medical scheduling (7 years)
• Organizational skills (5 years)
• Medical scheduling (7 years)
• Direct sales (6 years)
• Customer service (7 years)
• Customer support (5 years)
• Microsoft Word (10+ years)
• Serving (5 years)
Assessments
Scheduling — Expert
May 2018
Measures a candidate's ability to cross-reference agendas and itineraries avoid conflicts when create schedules.
Full results: Expert
Filing & organization — Expert
May 2018
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Expert
Administrative assistant/receptionist — Highly Proficient July 2021
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate