Customer Service Supervisor
Resume:
AIDAN C. LETZER ***********@*****.***
Phone: 619-***-****
OBJECTIVE
To procure a management/sales position within a growing culinary arts sales organization that affords me the opportunity to utilize my extensive restaurant-related skillset while further developing my experience in sales and marketing.
SKILLS
Management New Restaurant Openings Food & Beverage Sales
Catering Consultation Menu Development Inventory Management
Hospitality Management Customer Relations Revenue Management
PERTINENT EXPERIENCE
TRAVELING MANAGER: Kellwell Food Services Dec 2022-Present
Atlanta, Georgia
Travel across the state of Atlanta to oversee kitchens throughout the jail systems.
Oversee the daily operation of food service staff
Monitor quality of products and services produced
Manage inventory of ingredients and supplies
Maintain health standards for raw and finished products
Assists Unit Manager with inventory and bookkeeping
Train workers and staff on duties, food safety, and procedure.
OPERATIONS MANAGER: Sodexo, Delta Sky Club May 2022-October 2022
Hartsfield Atlanta Airport, Atlanta, GA.
Oversee a staff of hourly employees in a shift including supervisors, bartenders, food attendants and custodial staff.
Manager, the club(s)/lounge operations including labor cost management, scheduling, ordering product, inventory, training, service standards, financial reporting, guest, and client interaction.
Oversee daily food operations and deliver a high-quality product.
Achieve company and client financial targets and goals.
Develop and maintain client and customer relationships.
Motivate, coach, mentor and develop frontline (hourly) staff.
Ensure Sodexo standards are met to include compliance with company food and physical safety programs.
GENERAL MANAGER: Red Pepper Taqueria
Brookhaven, GA July 2020-May 2022
Manage and oversee the daily operations of one of Atlanta’s favorite Taqueria’s.
Maintain financial reporting, including but not limited to Profit and Loss statements, budgets, and cost controls as relates to food, beverage, and labor goals
Work to increase overall customer sales through the management of suggestive sales efforts
Drive leadership and performance excellence of the team by training, modeling, developing, motivating and assessing all team members to ensure continuous growth
Oversee the Human Resource function by orienting, training and developing staff, monitoring scheduling, reviewing time reporting and coaching and counseling employees
Ensure safety, cleanliness, and security awareness standards are emphasized, practiced, and inspected.
CAFÉ MANAGER; Lifetime Fitness
Sandy Springs, GA, January 2020-July 2020
Manage and oversee the daily operations of the café internal to Lifetime Fitness that serves the Sandy Springs metropolitan population.
Maintain financial reporting for a the café within a busy fitness center, including but not limited to Profit and Loss statements, budgets, and cost controls as relates to food, beverage and labor goals
Work to increase overall customer sales through the management of suggestive sales efforts
Drive leadership and performance excellence of the team by training, modeling, developing, motivating and assessing all team members to ensure continuous growth
Oversee the Human Resource function by orienting, training and developing staff, monitoring scheduling, reviewing time reporting and coaching and counseling employees
Ensure safety, cleanliness, and security awareness standards are emphasized, practiced, and inspected
Manage the customer service function for team members and ensure that all stakeholder interactions are handled in a professional manner
CASHIER/CUSTOMER SERVICE SUPERVISOR; Whole Foods
Burbank, CA. / Sandy Springs, GA. May 2018-January 2020
As Customer Service Supervisor, supported global, regional and store programs.
Assisted leadership in enhancing the customer experience by controlling customer flow, reducing wait times for customers and providing excellent customer service
Ensured that the needs of customers were addressed in a timely and effective manner
Followed established procedures for customer check out, i.e. cash handling, sales of alcohol and proper use of UPCs and PLU’s
Maintained a safe, clean and organized work space for ease of customer use
BUSINESS DEVELOPER/DRIVER; Kona Ice
Los Angeles, CA August 2015-January 2018
As the Business Development Official and Driver for an innovative mobile food service industry provider, responsible for maintaining a high profile in areas we serve, thereby providing increased business sales volume on each shift.
Executed upselling of menu items to increase revenue for the company
Managed fundraising opportunities/events for schools and sports programs that benefitted local community organizations and increased consumer awareness of Kona Ice
Serviced special events at local Fairs, Carnivals, Festivals and Movie Nights within the City
Responsible for purchasing/maintaining inventory to ensure increased profit margins each shift
Oversaw quality control to maintain proper level of cleanliness at all times (A Rating)
ASSISTANT MANAGER; Sprouts Farmers Market
Los Angeles, CA January 2016-November 2016
Responsible for ensuring customer satisfaction by giving prompt, friendly and knowledgeable service in the Vitamin Department of a thriving fresh food market.
Duties included marketing health-related products, i.e., by the set-up of monthly product displays
Increased department sales by providing information on products to consumers and helping to educate guests about potential benefits of vitamins/supplements
Managed inventory control, including product ordering and monitoring shelf levels.
Developed employee schedules to ensure appropriate staffing levels were met to so that customers to the store were satisfied with their total shopping experience.
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EDUCATION:
Colorado Technical University
BS/BA Marketing and Public Relations
REFERENCES Provided upon request
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