ARLETE FRAUSTO

CUSTOMER SERVICE AGENT

D E T A I L S

ADDRESS

Columbus, OH, 43230

PHONE

614-***-****

EMAIL

adv90j@r.postjobfree.com

S K I L L S

Ability to Work in a Team

Computer Skills

Communication Skills

Customer Service

Ability to Multitask

L A N G U A G E S

Spanish

English

E M P L O Y M E N T H I S T O R Y

Barista, HmsHost Columbus

Dec 2021 — Present

• Worked with team in maintain smooth operations and high standards of customer service during high volume

• Delivered excellent customer service and prompted food and beverage delivery

Host, Cheesecake Factory Columbus

Jun 2021 — Dec 2021

• Warmly greet guest and escorted to their assigned tables seating 300-500 per shift.

• Coordinated with the waitstaff, kitchen and mangers to ensure each guest was assigned and satisfied with their service

• Swiftly and gently addressed any customer complaints or concerns, escalating to management when necessary

Starbucks, Compass Group with Morrison

Healthcare

Columbus

May 2019 — Jun 2020

• Listened to customers desire and needs to recommend optimal products.

• Provided friendly customer service all remaining clam during periof high volume

Retail Associate, Forever 21 Columbus

Sep 2018 — Mar 2019

• Balanced all transactions every 3 hours with credit cards machines and cash registers.

• Completed commission-based sales by working closely with customers to understand needs, assist with fittings and finalize purchases.

• Stocked shelves and supplies and organized display Associate, Panera Bread Worthington

Aug 2017 — Mar 2019

• Served as a friendly, hardworking, and punctual employee.

• Brought forth the ability to multitask effectively and prioritize tasks.

• Prepared food carefully in response to costumers requests or allergies. E D U C A T I O N

Graphics and Design, Columbus State Community

College

Columbus

Jan 2018 — Jun 2021

Developed graphics and layouts for product illustrations, logos and website design

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