Yajaira Rodriguez

adv903@r.postjobfree.com 787-***-****

SUMMARY

Bilingual, excellent communication skills and strong commitment to teamwork. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Skills

● Documentation skills

● Strong communication skills

● Detail-oriented

● Reliable and dependable

● Organized

Experience

Customer Service Representative

Lincare Inc West Hartford, US

Feb 2022-Current

● Processing orders, verification of insurances, collecting copay, scheduling CPap setups and completing orders/submitting to billing.

● Assisted customers with making payments or establishing payment plans to bring accounts current.

● Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Patient Service Representative Hartford Healthcare Medical Group Wethersfield, CT May 2019-Jan 2022

● Coordinated with patients and healthcare professionals to meet patient needs.

● Scheduled and confirmed patient appointments with patients and healthcare professionals.

● Supported hospital and clinic operations using customer service skills and detailed system knowledge.

● Documented and managed patient information in computer system.

● Ran credit card batches and balanced deposits on daily basis.

● Referred patients to appropriate professionals and services.

● Scheduled patient appointments and procedures.

● Scanned completed forms, identification and insurance cards, maintaining patient documents folder. Obtained proper authorization and identification to release confidential medical records.

Clerk/Replenishment Associate World Class Distribution Center Bloomfield, CT 2

Jun 2018-Apr 2019

● Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.

● Coordinated shipping and receiving schedules with production to assist in traffic control on docks.

● Maintained an organized and correctly rotated stockroom.

● Updated computer system using hand scanners.

● Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.

● Use system to locate merchandise in inventory for shelf restocking. Correctional Officer Dept of Corrections and Rehabilitation San Juan, PR Oct 2004-Jan 2018

● Maintained appropriate control, security and well-being of youth at all times.

● Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.

● Processed inmates, including completing paperwork, searches, fingerprinting and interviews.

● Supervised inmates during meals visits, recreation, telephone calls and shower time.

● Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.

Court Clerk State of Connecticut Superior Court Juvenile Matte Hartford, CT Sep 2000-Aug 2003

● Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures. Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.

● Processing judges orders, acknowledgemets of paternity and order of temporary custody.

● Courtroom clerk and translator backup.

Education

● Computer System and Business Applications Fox Institute of Business West Hartland, CT 1998

● High School Diploma Hartford High School Hartford, CT 1996

Contact this candidate