Data Entry Support Specialist

Jarel Cade

Washington, DC ***** 202-***-**** *********@*****.***

PROFESSIONAL

SUMMARY

Seeking an entry-level IT position that allows me to pursue my passion for technology, troubleshooting, and my love for helping individuals. I’m a fast-paced learner willing to acquire new skills, a self-starter, a leader, and a problem solver. I’m excited to add value to an exceptional company and team by utilizing my technical and customer service experience.

SKILLS

• Troubleshooting and Testing

• Incident Reporting

• Data Entry

• Issue and Complaint Resolution

• Programmable Logic Controllers

• Customer Account Management

• Collaborative Team Player

• Customer Service Support

• Microsoft Office

• Organization and Time Management

WORK HISTORY

NETWORK SUPPORT SPECIALIST 04/2022 to CURRENT

NEXIEN Washington DC, United States

• Responsibilities include deployment staging, installation, troubleshooting, repair, maintenance, and inspections of automated faregates for the Washington Metropolitan Area Transit Authority. The faregate system is comprised of a Windows 10 based controller that communicates with an application server and Oracle database running on RedHat Linux

• Deployment staging responsibilities include imaging the RHEL station terminal using CloneZilla, gathering the appropriate equipment, cables, and components, verifying that all requisite items are present for an installation, and that inventory spreadsheets are updated with all serial numbers

• Installation responsibilities include performing a QA of the physical installation of the faregate, installing the “tap-to-pay” terminals, setting the IP address of the Windows 10 based controller, cable the tap-to-pay panels and controller to the local switch, uplink the local switch to the distribution switch, configure the station terminal with hostname, ip address, and pertinent application settings, connect to the distribution switch, verify that all docker containers are running, and ensure that faregate controller to station terminal communications are working properly

• Facilitate and coordinate repairs, and generate installation and maintenance reports Tier I/II Help Desk Duties:

• Provides technical support for end-users including application and network incident resolution, terminal troubleshooting, and network/systems administration

• Provide Tier 2 support in the field which includes hardware troubleshooting and OS re-install, and equipment swapping support

• Interacts with network services and software systems engineering to restore service Jarel Cade 202-***-**** *********@*****.***

at terminals, recommend system modifications, and resolve core problems

• Consults with support teams and other technical staff in the resolution of problems, coordinates and performs operation and/or maintenance activities for networks/servers

ASSOCIATE 10/2018 to 03/2022

Washington DC, United States

• Answered questions from customers, provided up to date information, and handled customer complaints and compliments in a speedy manner

• Ensured that equipment was properly stocked, sanitized, and ready for immediate use by customers

• Listened to customer concerns, addressed customer needs, and recommended products and services according to the requirements of each customer STUDENT ROBOTICS TECH 01/2015 to 01/2017

Charles Flowers SHS Springdale, MD

• Operated robots for student competitions

• Ensured that the robots were functioning properly

• Troubleshot issues with robots and made repairs

EDUCATION

TRAINING

B.S Cybersecurity EXPECTED 06/2026

Southern New Hampshire University, Washington, DC

Windows 10 for IT Support: Advanced Troubleshooting 03/2023 Certificate: Linked in Learning

Microsoft 365 for Administrators: Supporting Users 03/2023 Certificate: Linked in Learning

CompTIA A+ Core 1 (220-1101) Cert Prep: 1 The Basics 03/2023 Certificate: Linked in Learning

Google IT Support Professional Certificate IN PROCESS

(Courses: Technical Support Fundamentals, The Bits and Bytes of Computer Networking, Operating Systems, and System Administration and IT Infrastructure Services) Certificate: Coursera

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