Customer Service Therapy Technician

Phillip Nguyen

****************@*****.*** linkedin.com/in/phillip-nguyen-472072213 832-***-**** SUMMARY

A graduate with a Bachelor of Science in Kinesiology and going into my second year for a second degree to transition into Computer Science. Transitioning into the Cyber Risk field has brought interest in learning information security systems and am still learning new languages every day. Familiar with Python and C++, seeking to advance my skills in programming and further develop technical skills with an internship in the Cyber Risk field.

EDUCATION

University of Houston Houston, TX

Bachelor of Science Kinesiology, Graduated with Magna Cum Laude Honors August 2019 - May 2022 Bachelor of Science, Computer Science January 2022 - December 2024 Relevant Coursework:

● Computer Science & Programming, Introduction to C++ RELEVANT PROJECTS

Power Grid Management System - C++

● Developed a power grid management system in C++ that loads and saves district data from a file, prioritizes districts by the number of residents, and assigns technicians to districts as needed.

● Designed an in-class project for power grid management in a city, utilizing file input/output, sorting algorithms, and struct data types.

Hangman - Python

● Created and developed a text-based game of Hangman for players to visually guess and complete the word while providing a certain amount of attempts.

● Developed a Hangman using Python while also utilizing Pygame software to develop the game. TECHNICAL SKILLS & CERTIFICATIONS

Programming Languages Software Skills

- Python (Familiar) - Microsoft Office

- C++ (Familiar)

Certifications

- Programming Foundations: Fundamentals - Linkedin Learning ACTIVITIES

Asian Business Student Association - Member

● Engaged in creating a network of like-minded individuals with a shared interest in Asian business students while learning from industry professionals through events and activities organized by the association. MISSO - Management Information Systems Student Association Member

● Conducting studies using resources for the future as IT professionals and establishing professional networks. WORK EXPERIENCE

Incident Command Assistant / Game Day Operations - XFL Houston Roughnecks January 2023 - Present

● Coordinate with stadium staff to ensure that all necessary equipment and facilities were set up and ready before each game.

● Manage game logistics, including arranging transportation, referee and game crew staff, and coordinating pre- and post-game activities.

Physical Therapy Technician - Advanced Orthopedics & Sports Medicine September 2021 - June 2022

● Recorded and documented 200 patient notes based on therapists' evaluations for new daily exercises.

● Demonstrated proper use of all equipment and tools for patients prior to their use.

● Assessed patient mobility and tracked movements for measurement.

● Aided in the clinic’s process of operations such as setup, customer service, and treatment.

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