Biomedical Engineer Management Specialist

Jessica Moreno

Tempe, AZ 602-***-**** ***************@*****.*** linkedin.com/in/jessica-n-moreno-h WORK EXPERIENCE

AG INSURANCE Mesa, AZ

Business and Administrative Management Oct 2021 - Jan 2022

• Analyzed payment history and notes and clearly communicate status to the customer using Call Model guideline

(Bilingual).

• Successfully migrated customer database of 30k+ accounts to new platform, increasing accessibility 35%.

• Managed & trained a team of 8 business analysts to ensure seamless transition from old platform to new.

• Optimized process to streamline monthly mailings to over 300 senior clients reducing turnaround time to complete.

• Oversight of day-to-day office operations.

FIBRA MENONITA, NATURIST PRODUCTS Hermosillo, SON, MX Marketing Project Management Specialist May 2018 - Sep 2021

• Chaired monthly project meetings to discuss progress and track potential upcoming projects in México.

• Source and manage promotional materials to support promos, events and new product launches.

• Worked closely with the CEO to discuss and plan future updates in existing media content.

• Spearheaded process improvement initiatives to optimize warehousing operations, minimizing loading time by 20% & enabling a faster turnaround for customers.

• Constructed database that stores over 5,000 records of client data, improving efficiency in organizational tracking

& analysis by 45%.

• Recruited team members and applied Kaizen, 5S organizational plans. RUBIO PHARMA Y ASOCIADOS S.A. DE C.V. Hermosillo, SON, MX Laboratory Assistant / Document Control Assistant Jun 2013 - Jul 2018

• Coordinated delivery of 100+ processed documents to the Federal Commission for Protection Against Sanitary Risks (COFEPRIS).

• Engineered EXCEL data base of sales and transactions, presided over the organization of thousands of digital documents in an easily navigable system that maintained the available of up-to-date financial records and info.

• Detailed laboratory analysis of quality on homeopathic pill samples and collected quantitative data on efficacy over 3, 6, 9 and 12 months.

• Scientific research work collaborated with doctors in the laboratories of the Scientific Research and Technological Development Nucleus (NICDET).

• Archived over 500+ laboratory tests with 98% accuracy, ensuring proper chain of good laboratory practices (BPL).

• Executed preventive maintenance for laboratory equipment, calibrating 14 instruments on a bi-monthly schedule to ensure accuracy of analyses. And ensured compliance by adhering to established safety protocols and regulations of the lab, ensuring an error-free work environment. EDUCATION

Universidad de Sonora Hermosillo, SON, MX

Chemical Engineer May 2022

Instituto Tecnológico de Hermosillo Hermosillo, SON, MX Biomedical Engineer May 2016

SKILLS

Spanish Native Management Problem-Solving Data Analytics MS Office Visual Basic MatLab, SQL, SolidWorks (Basic) CERTIFICATES

Pharmacovigilance by Rubio Pharma y Asociados S.A. de C.V. Enzymatic Characterization / Brewing Beer by Universidad de Sonora Certified Industrial Electrochemistry by Universidad de Sonora Data Analytics by Coursera

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