Office Assistant Customer Service

CURRICULUM VITAE

CONTACT DETAILS.

NAME: MOREEN MUTHONI MAINA.

CONTACT:072*******

EMAIL ADDRESS:**************@*****.***

PERSONAL PROFILE .

I take my work seriously and I understand that the success of your Organisation is dependent on the performance of employees like me who occupy roles that can have a significant impact and eventually great results.The professional experiences I have gained to date have helped me become a proactive employee.I am a great team player and I work well alongside my colleagues and other departmental team players to complete challenging and time sensitive tasks and deliver in the best of the interests of our customers. I always ensure to carry out my duties to a high standard while supporting other team members by helping them complete their tasks.I have excellent communication and interpersonal skills and are highly self motivated.I always ensure to complete tasks given to me on time.I am also positive about change.I understand that for a business to grow and meet the needs of it's customers,it must continually change and adapt to stay a head of it's competitors.I have the resourcefulness needed to overcome challenges when the occur without the need to constantly seek advice from my supervisor.

EDUCATION BACKGROUND

Sept 2016 - Currently : KENYA METHODIST UNIVERSITY

Bachelor of Business Administration

May2016 - August : KENYA METHODIST UNIVERSITY

Pre-University certificate

Jan 2016 - March2016 : Bradegate International College

Certificate in Computer Applications

Feb 2012- Nov 2015 : Kangubiri Girls' High School

Kenya Certificate of Secondary Education.

WORK EXPERIENCE.

2021-Currently: Working With Umoja Rubber Products Limited where I started off as a sales person and

and currently working as an Executive Sales Manager.

2020-Worked at H&H Wellness in Westlands area, Nairobi,as An Office Assistant.

2018-Worked at Kent Pharmaceuticals in South C area, Nairobi, as a cashier.

SKILLS

.Good Communication and interpersonal skills

.Time Management

. Speed and Efficiency

.Good team leadership

. Good team player

. Adaptability -Flexible and adaptible to accommodate changes

. Problem Solving Skills

. Critical Thinking

. Empathy

. Proficient in POS system

. Good Organization with attention to detail

. Customer oriented approach

. Visual Merchandising

. Proficient with Ms.Word,Excel and PowerPoint

. Proficient with Microsoft office suite

. Accountability

. Public Speaking

.Store Management

ACHIEVEMENTS.

.Improved Efficiency at Umoja Rubber Products

.Helped increase Company revenue by achieving the given sales targets in one of the retail outlets

.Trained my co workers on customer service

. Overseeing the finances of the retail outlet and ensuring they are safely handled

HONORARY AWARDS

.Certificate of participation in Retail and operations training at Umoja Rubber Products

.Certificate of participation in Leadership training at Kangubiri Girls'High School

REFEREES.

1.Laureen Narotso.

Human Resource Manager.

Contact:011*******.

2.Joseph Napali

Regional Manager -Umoja Rubber Products.

Contact:071*******.

3.Catherine Wanjiku

Curator -Thunguma Museum

Contact:072*******.

Contact this candidate