Network Engineer Data Center
Resume:
Arthur S. Harris
******.******@*****.***
Skype ID: arthurharris887
Current Location: Glenn Heights, TX
Work Authorization: US Citizen
Summary
Has over 17 years of experience working as a Network Engineer and has extensively worked with Cisco Wireless, Firewalls, Routing protocols OSPF, EIGRP, ISIS, BGP, and MPLS.
Certification
Cisco Certified Network Professional (CCNP) In Progress
Education:
Lamar University – Accounting 2 years no degree
Southern Methodist University – Studied Cisco Security – finished with Cisco Security Certification
Professional Experience:
Santander Consumer USA, Dallas, TX August 2019 to Present
Network Engineer
Implemented and maintained DNA Center
Managed Cisco Wireless controllers 5500 and 9800
Network Security/Firewall management (Cisco ASAs & FTDs) and ISE
Engineered and managed the F5 environment. (LTM & GTM)
Engineered Data Center migration from Nexus 7K to 9K
Primary engineer on LAN/WAN projects including devices and circuits to ISPs
Preformed all software upgrades on Switches, F5 and Wireless controllers
Cognizant Technology, Menomonee Falls, WI June 2018 to August 2019
Sr. Network & Security Engineer Lead
Supervised 15 offshore employees
Routing and Switching. (Cisco ASR, ISR, Catalyst Stack and Nexus Switches).
Network Security/Firewall management (Cisco ASAs, Cisco FTDs)
Managed a 1200 site IWAN converting to SD-WAN (Velo Cloud
F5 Load Balancers
Cisco Ironport Proxies & ISE
Managed Cisco wireless network with over 56,000 AP’s
IPAM (BlueCat)
Data Center, ACI, & Google Cloud administration & development
Vendor management (ISPs, Cisco TAC, F5)
Network Administrator for Solarwinds, Cisco ISE & Ironport Proxy
Diversant, Maricopa County, AZ Sep 2017 to Apr 2018 (7 months)
Sr. Network Engineer
Configured Nodes, Pools and Virtual IP’s to the f5 Load balancer
Troubleshoot VPN connections in f5 Access Policy Manager(APM)
Configured and managed Site-to-Site VPN’s on Cisco ASA Firewalls
Work on a project refresh to replace Cisco 3750’s, 4507’s, and 6509’s with Cisco 9300’s and 9400’s
Completed the ASA installation and configuration, f5 installation and configuration
Maintained and Reinforced DSL with VPN, MPLS, Metro-E and BGP routing
Acquired Skills: Cisco ASA, f5 Load Balancer, BGP EIGRP, MPLS, routing, Switching
TechSystems - Wells Fargo, Phoenix, AZ Sep 2016 – Feb 2017 (5 months)
Sr. Network Engineer
Include (but not limited to): Support network routers and switches (Cat 4000 & 6500, Nexus 7K, 5K, & 2K) within Wells Fargo's Data center environment
Execute change via the WF change control process
Assist on mitigating risk for the Data center by proactively addressing capacity problems or any network related issues
Participate and/or lead enterprise level projects from an engineering perspective
Configured BGP features such as as-override, Local preference, EBGP load balancing F5
Responsible for creating/updating Data center network designs, responsible for research, designing, testing, and implementing industry best practices.
Configure monitoring for critical devices, configure new switches, routers, ASA, F5, Domain Controllers
Used Skills: Nexus 7K, 5K, & 2K, EBGP, BGP, EIGRP, Cisco ASA, F5 Load Balancer, Data Center
Frontier Communications, Allen, TX Aug 2014- Sep 2016 (25 months)
Sr. Network Engineer
Identify Service Level Agreement Issues with circuits that do not pass SLA testing for either Copper or Fiber solutions
Determine whether SLA issue is related to Chronic or reoccurring event
Perform comprehensive analysis on unacceptable SLA failure as to identify if Software Upgrade needs to be performed
Perform software upgrades on those NIDs that are failing SLA testing because of incompatibility
Perform comprehensive analysis on Circuit Layout Record and or Design Layout Record to identify and ensure customer expectations and SLA requirements
Configured VPN, ACL, and NAT in the Cisco ASA firewall to allow only authorized users to access the servers of the internal network.
Worked with F5 load balancers and their implementation in various networks
Compare CLR / DLR against physical build out of what is configured within the equipment
Annotate End to End network layout and ensure compatibility of device connection through the network
Verify your ability to access all devices associated from end to end
Identify all CLI command lines needed to ensure valid testing
Interpret the CLI results of SLA testing performed within each device
Identify bandwidth availability and port assignments from a layer two allocation perspective
Examine active configurations with new configurations to determine any discrepancy of misconfiguration, irregularity, mismatch, anomalies
Remediation of firewall rules from checkpoint firewalls to Cisco ASA firewalls and their implementation
Verify the virtual Ethernet Virtual Circuit is built within each device correctly
Compare CLR against what is essentially built within each device
Interpret the variable output of a test to include the summary of the test, duration, performance, CIR, EIR, traffic policing and P-Bit results
Execute steps within M6 to provide clear, concise, accurate and detailed of SLA testing efforts
Provide situational awareness for management on SLA issues
Identify steps to escalate SLA issues which are not moving forward to resolution of the event
Outline lessons learned for future training initiatives
Develop Methods of Procedures, Technical Service Guides and Bulletins when needed
Creating clear and attainable project objectives from an analytical stand point and obtain management approval
Acquired Skills: EBGP, BGP, EIGRP, Cisco ASA, VPN, ACL, CLR / DLR
Windstream Communications, Little Rock, AR Jan 2007- May 2014 (76 months)
Network Engineer
Configured and troubleshoot independent ISPs and key enterprise customers as needed. Maintained DSL with Static IP, ATM, Frame Relay, P2P circuits and IMA bonding. Reinforced DSL with VPN, MPLS, Metro-E and BGP routing. Interfaced directly with business customers and customer IT organizations.
Aided account managers and sales engineers in Windstream coverage areas as needed.
Recorded and tracked resolutions to customer issues via automated ticketing system.
Collaborated with engineering and network operations groups to accomplish customers’ migration, network changes, upgrades and repairs.
Collaborated with all Engineering departments to find solutions when there was a problem setting up a new customer’s circuit to the Internet or to one of the customer sites (MPLS).
Configure multi-tenant connections to our Data center over MPLS.
Implement and managed IPsec site-to-site VPN tunnels via Cisco ASA Firewalls
Worked with field technicians to establish a physical connection from the service provider’s central office to the customer’s premise.
Configured the CPE provided to customers, including:
Setup VLANs on Layer 2 devices placed at the customer’s site.
Configured BGP features such as as-override, Local preference, EBGP load balancing F5
QnQ on switches.
Routing protocols (OSPF, EIGRP, ISIS, and BGP).
Redundancy Protocols (HSRP, GLBP, VRRP and APS).
MPLS, Multicast, NTP, DHCP and ACLs.
Configuration and installation of Routers, Firewalls, and Cisco Switches
Configured routing protocols and redundancy protocols on provider edge routers.
Troubleshoot/Optimized networks and evaluated proposed changes to WLAN, LAN and WAN.
In a 24/7/365 NOC, monitored network elements using WUG, Inter-mapper, Solarwinds and Peak flow
Provided Tier II Technical Support for the global network, with a focus on network infrastructure.
Provided break/fix support for Juniper, Cisco and Alcatel Core routers and Enterprise Internet technology solutions and support for Internet technology infrastructure solutions, such as:
oNew and legacy Internet technologies managed by Network Core Infrastructure Services.
oTimely response to phone calls into the Network Core Infrastructure Services Technical Support hot line.
oNetwork Core Infrastructure Services on conference calls for business-impacting incidents, which may or may not have occurred due to a failure in Network Core Infrastructure Services managed technology infrastructure.
Drove major-incident conference calls as a representative of Network Core Infrastructure Services.
Maintained awareness of all Network Core Infrastructure Services work flows and automation and efficiency opportunities.
Performed complex investigation, diagnoses, resolution, recovery and closure for all network service incidents across all network technologies.
Performed intermediate and complex operational tasks requiring independent analysis and decision-making; created incident resolution playbooks, training Level 1 technicians across multiple technologies, reviewing monitoring alerts for event correlation and confirmation that incidents had cleared.
Performed complex network fail-over during Internet service provider threat scenarios. This required an immediate readiness, knowledge and understanding of varying threat scenarios from the “wild," how complex Internet pods operated and advanced knowledge of routing protocols and vendor-specific mitigation strategies.
Collected and performed medium to complex reviews of bit-level packet captures to identify faults in the network environment, including issues on non-network-specific hardware and software. Used packet captures to identify and resolve issues on servers, applications, wide area systems, local area systems, cabling, hardware and network designs
Acquired Skills: Cisco Firewalls, Juniper, WLAN, LAN/WAN, Hybrid data center design, MPLS, OSPF, EIGRP, ISIS, BGP
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