Service Representative
Resume:
Osman Mohammed
*****.******@*****.***
Visa Status: US Citizen
Summary:
● 3 years of experience in the areas of Systems/VMware, network and computer related
● Technology supporting Windows 2003/2008/2012 Servers and VMWare Virtualization:
● A competent professional with 3 years of experience in IT Industry which includes experience In Windows & VMWare Infrastructure Management, VMWare Virtualization, VMware Administration.
● Comprehensive background in the installation, up gradation, configuration, rollout and support of hardware, software and server OS.
● Experience with HP and Dell Hardware.
● Configuration of Windows 2003/2008/2012 Physical servers using HP RDP, PE and Acronis Deployment consoles.
Education:
Master of Engineering in Software Engineering (SE) from JNTUH 2014 Bachelor in Computer Science & Information Technology (CSIT) from JNTUH 2010 Technical Summary:
● Expertise in Active Directory Services
● (Domain Users, Group polices, Organizational Unit).
● Installation and Maintaining Windows 2008 & 2012 servers.
● Implementation and administration of DNS, DHCP.
● Build, configure and deploy VMs and templates. Completed Physical to Virtual (P2V) and Virtual to Virtual (V2V) migration of 2003 to 2008.
● Decommissioning of servers.
● Administer for windows server 2003 2008 and all related server services including FTP,
● AD, DNS, DHCP and VPN.
● Active Directory, GPO’s, DHCP, DNS, IP, Sub Nets, VPNs, vLAN,
● Network routing, firewalls, LAN/WAN switching and Backup & Recovery, File & Print Server,
● IIS (Web Server), FTP, Terminal Server.
Professional Skills:
● Windows 2003,2008,2012 Server Support
● UNIX Administrator L2/L3 Support
● VMware ESXi /5.5/5.0
● Active Directory
● DNS
● DHCP
Genpact India Pvt. Ltd. Hyderabad, Telangana Aug 2017 – Dec 2017 Process Associate.
Responsibilities:
● Proficient with network hardware such as hubs, routers, servers and cabling.
● Strong knowledge of support desk software and ticket tracking systems.
● Excellent communicator, capable of explaining complex technical issues quickly and easily, ensuring timely resolution of problems.
● Install, configure and maintain software applications, operating systems, administration and network monitoring.
● Diagnose and repair internet service. LAN networks, wireless and email failures.
● Manage migrations of major business applications.
● Oversee backup and recovery of critical data.
● Configure new and existing network systems and hardware.
● Training staff members on productivity software and proprietary applications.
● Set up administrative passwords and directory permissions
● Install and maintain anti-virus, firewall and security. Pfizer/TCS, Chicago, Illinois May 2016 – Jul 2016
Windows Administrator
Responsibilities:
● Build, configure and deploy VMs and templates. Completed Physical to Virtual (P2V) and
● Virtual to Virtual (V2V) migration of 2003 to 2008.
● Taking care of NIC teaming at ESX server level for redundancy.
● Updating and upgrading ESXi servers using vCenter update manager.
● Decommissioning of servers.
● Administer for windows server 200*-****-**** and all related server services including FTP,
● AD, DNS, DHCP and VPN.
Environment: VMware ESXi /5.5/5.0, VSphere 5.0, 5.5, Vcenter5.5, Windows Server 2008 R2/2012 R2. SunTrust/Infosys, Georgia, Atlanta Sep 2015 – Dec 2015 Windows Administrator & VM Engineer
Responsibilities:
● Host Profile creation for ESXi 5.1 Builds
● Experience in with Virtualization technologies like installing, configuring, VMware
● VSphere. Creation, management, administration and maintenance of virtual servers and Clients.
● Extensive experience with Active Directory, GPO’s, DHCP, DNS, IP, Sub Nets, VPNs, vLAN, Network routing, firewalls, LAN/WAN switching and Backup & Recovery, File & Print Server,
● IIS (Web Server), FTP, Terminal Server.
● Management of LUN’s & resource pool on an ESXI 5 cluster.
● Migration of IIS 4.0 to IIS 5.0 on a Windows 2003 R2 Server environment.
● Created vSwitches and different ports groups for different purposes.
● Windows & ESXi Password Management through CyberARK.
● Other Day to day activity involves storage expansion on Windows, NIC Teaming, Memory. Environment: VMware ESXi /5.5/5.0, VSphere 5.0, 5.5, Vcenter5.5, Windows Server 2008 R2/2012 R2. IBM India Pvt. Ltd, India NOV 2012 – Oct 2013
Customer Technical Service Representative
Responsibilities:
● Responsible to take incoming enquirers through emails, on problems or complaints from Customers relating to a range of specified products or services, with the objective Resolving the customers issue as quickly as possible.
● Works on incident tickets by performing initial assessment, troubleshooting, and Resolution.
● Manning and handling emails from customers.
● Analyze the criticality of the issue and plan for the BCP along with the technical team and the business teams.
● Work closely with colleagues to try and identify data related problems and solve them.
● Processing of data and coming up with reports on various projects using EXCEL and pivot Tables.
● Analysis of information using various statistical methods, trying to see patterns in data.
● Understand the nature of incident and take the command over the concerned technical Teams in the group chat or conference call.
● Keep track and maintain strict SLA levels.
● Own Incident Management process through the Incident life cycle.
● Facilitate work around solutions; recover systems immediately with minimal business Impact.
● Creating data tracking system tickets.
● Awareness of ITIL process flow.
● Experience working with BMC Remedy ticketing tool. Google India Pvt. Ltd, India Mar 2012 – May 2012
Customer Technical Service Representative
Responsibilities:
● worked as an Associate Ground Truth 2D, Building process. Google India Pvt. Ltd, India Sep 2011 – Mar 2012
Customer Technical Service Representative
Responsibilities:
● Worked as an Associate, Print & Scan Team.
Contact this candidate