Customer Service Traffic Coordinator
Resume:
THAYMI ESTRABAO
Lehigh, FL
******.********@*****.***
Highly skilled and focused Imports Coordinator with an excellent track record of managing sales and operations goals. Self-motivated and highly organized with experience in logistics, shipment documentation and customs clearance. Goal oriented individual demonstrating strong communication and customer service skills. Fluent in Spanish with excellent verbal and written communication skills. EXPERIENCE
MAY 2022 – PRESENT
IMPORT SPECIALIST, BACKHAUL DIRECT LLC
• Responsible for managing import traffic and monitor all stages of import shipments
• Manage all routing and carrier activity to ensure time of delivery
• Responsible for coordinating import documents and verify their compliance at time of importation of freight
• Operation of local customs and importation policy, such as making sure POAs on file, any import licensing needs, FDA Compliance
• Estimated costs and appropriate shipping arrangements as well as arranged deliveries
• Manage and achieve operation functions for assigned accounts from start overseas to finish in final destination in USA
• Handle approx. 15-20 container deliveries
• Approx. 10 air shipments on monthly basis
JULY 2021 – MAY 2022
ACCOUNT MANAGER, CH ROBINSON
• Responsible for 29 accounts with an average of 50 – 75 containers per month
• Manages Operations to make sure all is in order with customers’ needs
• Review volume and performance in order to create efficiency improvement
• Reviews SOA and ensures customers are up to date on payment
• Manages accounts SOP
• Communication to customers on providing updates on the market
• Accountable on customers feedback to ensure great customer service APRIL 2018 – JUNE 2021
IMPORT SPECIALIST, OVERSEAS FREIGHT SOLUTIONS LLC
• Responsible for managing import traffic and monitor all stages of import shipments
• Manage all routing and carrier activity to ensure time of delivery 2
• Responsible for coordinating shipping documents and verified their compliance
• Filing of Import Single Entry Bonds / Continuous Entry Bonds
• Developed billing documentation (accounts & payable receivable)
• Estimated costs and appropriate shipping arrangements as well as arranged deliveries
• Successfully submitted data into NETCHB for customs approval on entries, ISF, RLF, FDA, in - bonds 7512, 7501’s, and 3461’s.
• Increased profit by 50% annually
• Reduced billing lag days from 21 days to 8 days, increasing collectability ratio from 48% to 65%
• Manage and achieve operation functions for assigned accounts from start to finish
• Operations of local customs and importation policy FEBRUARY 2014 – APRIL 2018
EXPORT TRAFFIC COORDINATOR, OVERSEAS FREIGHT SOLUTIONS LLC
• Responsible for coordinating all freight movements with client and service providers
• Verified shipment notifications and executed LCL and FCL ocean freight shipments
• Accountable for invoicing customers and processing vendor invoices
• Supervisor of startup of sister company overseas
• Hotel Projects (keeping track of inventory)
• Responsible for training and developing new personnel on export shipments and documentation
• Created monthly balance sheets for numbers of containers exported – increased exports from 45% monthly to 75%
EDUCATION
AUGUST 2020
BACHELORS IN BUSINESS ADMINISTRATION,
FLORIDA INTERNATIONAL UNIVERSITY
• Deans List
• GPA 3.4
DECEMBER 2017
ASSOCIATES IN ARTS, MIAMI DADE COLLEGE
SKILLS
• Project Management
• Data Analysis
• Proficient with MS Word, Excel, and PowerPoint
• Customer Service
• Good Communicator in professional matter
• Works well with little to no supervision
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