Sales Associate Customer Service
Resume:
PAULA GRANT
West Palm Beach, Florida 33409
267-***-**** ************@***.***
Summary
Organized and dedicated individual with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Skills
Strong verbal and written communications
Excellent planner and coordinator
Detail Oriented
Excellent time management and organization skills
Results-oriented
Superior Customer Service skills
Customer and client relations
Conflict management & Resolution
Self Motivated
PC proficient
Employee training and development
Strong interpersonal skills
Strong collaborative and teamwork skills
Experience
Reservationist 10/2021 to current
Sant Ambroeus Restaurant Palm Beach Florida
. Assisting guests in making, changing, cancelling and cancelling reservations. Communicating with the General Manager and
Front of house staff in order to keep the flow and organization of all reservations running smoothly.
FOH Manager 05/2013 to 03/2019
UVA Restauante Richboro PA
Handled guest complaints and maintained a positive dining experience for all restaurant customers
Supervised activities of dining room staff to maintain service levels and support guest needs
Designed custom private function and banquet packages to accommodate groups of up to 150, including business dinners, sales presentations, club meetings, weddings and charity events
Answered phones politely and promptly, accurately recording and confirming reservations
Accommodated guests with special needs, including accommodations for child seats and wheelchairs
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Lead Hostess 12/2011 to 05/2013
La Cena Restaurant Bensalem, PA
Answered phones politely and promptly, accurately recording and confirming reservations
Stayed on top of server availability and table turnover to make accurate decisions about seating locations
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
Sales Associate 12/2010 to 11/2012
H & M Bensalem, PA
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
Teacher's Assistant 11/2007 to 11/2011
Bensalem School District Bensalem, PA
Conducted special assessments and tutoring sessions to support individual student needs
Promoted student learning by providing individualized and small group support to reinforce classroom topics
Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students
Education and Training
Culinary Arts - Bucks County Community College Newtown, PA
High School Diploma - St. Maria Goretti High School Philadelphia, PA
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