PAULA GRANT

**** ***** **** ****. *** C*

West Palm Beach, Florida 33409

267-***-**** adv8os@r.postjobfree.com

Summary

Organized and dedicated individual with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Skills

Strong verbal and written communications

Excellent planner and coordinator

Detail Oriented

Excellent time management and organization skills

Results-oriented

Superior Customer Service skills

Customer and client relations

Conflict management & Resolution

Self Motivated

PC proficient

Employee training and development

Strong interpersonal skills

Strong collaborative and teamwork skills

Experience

Reservationist 10/2021 to current

Sant Ambroeus Restaurant Palm Beach Florida

. Assisting guests in making, changing, cancelling and cancelling reservations. Communicating with the General Manager and

Front of house staff in order to keep the flow and organization of all reservations running smoothly.

FOH Manager 05/2013 to 03/2019

UVA Restauante Richboro PA

Handled guest complaints and maintained a positive dining experience for all restaurant customers

Supervised activities of dining room staff to maintain service levels and support guest needs

Designed custom private function and banquet packages to accommodate groups of up to 150, including business dinners, sales presentations, club meetings, weddings and charity events

Answered phones politely and promptly, accurately recording and confirming reservations

Accommodated guests with special needs, including accommodations for child seats and wheelchairs

Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.

Lead Hostess 12/2011 to 05/2013

La Cena Restaurant Bensalem, PA

Answered phones politely and promptly, accurately recording and confirming reservations

Stayed on top of server availability and table turnover to make accurate decisions about seating locations

Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs

Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales

Sales Associate 12/2010 to 11/2012

H & M Bensalem, PA

Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals

Retained product, service and company policy knowledge to serve as resource for both coworkers and customers

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions

Teacher's Assistant 11/2007 to 11/2011

Bensalem School District Bensalem, PA

Conducted special assessments and tutoring sessions to support individual student needs

Promoted student learning by providing individualized and small group support to reinforce classroom topics

Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students

Education and Training

Culinary Arts - Bucks County Community College Newtown, PA

High School Diploma - St. Maria Goretti High School Philadelphia, PA

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