Support Specialist Customer
Resume:
Peter H. Dooley
Parlin, New Jersey 08859
Experience:
Verizon Communications Hamilton, NJ
Fiber Network Technician January 2008 to Present
Provided customer support in a call center environment.
Repairs and provisioning of residential and business customer accounts
Valor Network Metuchen, NJ
Help Desk Technician March 2017 to January 2023
Remote overnight support of applications, radiologists, clinicians in a Teleradiology firm
BJ's Wholsale Club Parlin, NJ
Overnight Team member September 2007 to December 2007
Overnight shift duties, including loss prevention lead.
TTI Wireless Sayreville, NJ
System Engineer August 2002 to March 2007
Provided post sales support for wireless applications rollout throughout the United States. The applications were targeted for the health care vertical market. Duties encompassed custom configuration, interface design, technical project management, and installation and end user training. Products incorporated Zetron terminals, DX Millenium series transmitters which utilized application platforms by Emergin and Notepage in Windows server and XP environments.
Trinagy New York, NY
North East Regional System Engineer September 2000 to June 2001
Provided pre and post sales support for a client server based network performance and analysis application package. Product runs on Unix and NT, producing reports based on polled data from SNMP and RMON agents. Product processes through a Sybase database, utilizing Microsoft, Netscape, or Apache web servers. Front-end access via Java applet or standard web browsers.
Client presentations and demonstrations, configured pre sales evaluations on client networks, installed post sales product, customized output reporting, and trained clients on product usage.
Consistently met and exceeded goals with my most recent quarter at 180%.
Superior Consultant Company, Inc. New York, NY
Technical Consultant February 1998 to September 2000
Post sales support and project management for a consulting firm. Duties comprised technical project management, installation, configuration, and on going maintenance of networks; which consisted of 3Com, Cisco, Nortel Networks, and Hughes/Whittaker/Xyplex hub products. Typical environment was 300 to 3000 plus nodes.
Telehouse International Corporation of America New York, NY
Operations Manager July 1997 to December 1997
Managed two site co-locations in the Financial District of Manhattan. Facilities comprised disaster recovery, active off site secure computer operations; as well as secure fallback sites for numerous internet service providers. Responsibilities included all operational P&L as well as all personnel issues for 10 direct reports.
UB Networks New York, NY
District Support Supervisor March 1994 to February 1997
As a technical team lead I Installed and maintained UB Network's and channel partners products in large-scale multi vendor sites. Hardware included UB hub based modules, as well as Cisco and Nortel routers, switches and RAS.
Managed the Northeastern Region post-sales organization for the United States.
Financial management of over $3 million dollars in service revenue contracts for over 70 tier 1 clients. Operations management of multiple facility locations for the Northeastern region. Responsible for all personnel aspects of an 8-person team of post-sales engineers. Consistently met and exceeded revenue goals.
Atlantic Recording Corporation New York, NY
Communications Supervisor August 1992 to November 1993
Planned, implemented, and supported all LAN/Wan projects, installations, reconfigurations, cabling and new programs. Responsible for the nationwide migration from legacy asynchronous office connectivity in a proprietary software environment to LAN/WAN based client server applications utilizing Novell. Hardware platforms by 3COM, TxPort, Cabletron.
Data General Corporation New York, NY
Field Support Specialist October 1983 to August 1992
As a major accounts engineer, I supported the top revenue-producing clients in the region. Which encompassed the support of the entire product line of computers, peripherals, and network devices. Supported all operating systems applicable to their respective product families.
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