High Volume retail store manager

Zoe’ Dance

443-***-**** ****************@*****.***

Professional Summary

Personable, dependable and energetic candidate who is committed to delivering excellence in all facets of leadership. Thorough and extremely detailed oriented. Offering developed skills in customer relations, conflict resolution as well as people managing skills. Adaptable and willing to learn new skills in order to perform job functions in a better manner. Recognizing and utilizing business competencies, KPI’s and all metrics for service and selling. Experience

AKIRA

Assistant Store Manager / February 2022 - Current

Working with KPI’s to drive results for business. Providing feedback and coaching evaluations for over 40 employees while also recruiting, training and supervising employees. Managing budgets and stock as well as overseeing store operations and creating business driving strategies. Managing conflicts with employees as well as customer base with expertise in people skills and customer service.

Nordstrom

Service Selling Floor Assistant Department Manager / December 2021 - February 2022 Working with assisting and managing a large team to create a smooth selling environment and visually pleasing, sales driving floor presentation while aiding in training with selling and developing great customer service and support practices within my team.

● Recruiting, hiring, training, and developing a team

● Aiding in a positive and motivation environment

● Assisting the department manager in achieving department volume and productivity goals by developing and executing a business plan

● Ensure salespeople are delivering outstanding customer service by teaching, coaching and leading by example

● Work with the department manager to ensure merchandising and presentation standards are met

● Assist the department manager in ensuring accurate inventory management and achieve shrinkage goals

Visual merchandiser and stylist / November 2020 – December 2021 Working in a team setting to design and build visually appealing and eye-catching displays. Create an inviting store setting that drives store sales and adds to the in-store experience.

● Produce interior displays, signs, floor plans and special promotions

● Displays and window boxes

● Research lifestyle trends and plan visual based on results

● Merchandise store to fit standards

● Styling mannequins and creating visual cues fit to newest and upcoming trends Skills

● Creative

● Innovative

● Detail Oriented

● Inventory analysis

● Customer relations

● Leadership

● Computer Literacy

● Conflict resolution

● Training and development

● Communication skills

● Budgeting

● POS

● Technology skills

● Social media expertise

Education

Medical Technology Program

● CCBC Essex, March 2016

High School

● Perry Hall High School

● 3.0 GPA, All honors courses

● Chorus Member

● Graduated May 2015

Awards and Acknowledgements

Customer Service All Star / Nordstrom

September 2019 / September 2021

References

Tamara Brown - AKIRA Chun Ngan - Nordstrom Jessica Fernandez - Nordstrom

617-***-**** 240-***-**** 516-***-****

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