Desk Technician Customer Service
Resume:
Mamadou Diallo
Woonsocket, RI *****
E-mail : ******.********@*****.***
Proven IT support technician skilled in customer service and ticketing systems. Motivated to perform at peak levels and meet company goals. Provides the experience and critical thinking to successfully facilitate client relations.
Education
BS in Computer Science - Rhode Island College – 05/2022
Certifications
Machine Learning SAS VIYA Certificate
Microsoft Azure
Comptia Security+
Work Experience
Service Desk Technician and NOC technician at Vertikal6 May 2021 – Present
• Collect customer requests and data, Attend to customer phone calls
• Reimaging Laptop, provide troubleshooting for user workstations, telephones, peripherals,
networked printers/scanners, and cellular devices. Contact vendors as appropriate for
maintenance in accordance with company contracts.
• Troubleshooting workstations, servers, VPN and network problems. Setting up computers and
new/term user requests. Advanced O365 issues (compromised accounts, mail flow rules, mail
delivery issues, conditional access policies, advanced SharePoint, and Teams issues…)
•Network and multi-function printer setup, anti-virus issues or changes, recovery of user files from backup, VoIP system end user issues.
•RDS profile issues for individual users, File share permissions, on-site deployment.
•Working with Active Directory, Sharepoint, O365, Azure, firewalls, routers, switches, SANs, Windows and Linux servers, security issues and backups. Advanced application troubleshooting (system errors, company-wide issues).
Sale Associate at Nike May 2019 – Present
• Greet customers and assist the customer with any questions
• Help the consumers find what they are looking for
Skills:
• Microsoft Office
• CSS
• C+
• Information Technology
• Oracle
• Customer Service
• Leadership
• Problem Solving
Linux/MacOS
Windows
Servers, Azure, Microsoft O365
Hardware
Security
Languages
Fluent in French
Spanish
Contact this candidate