Alexandra Ortiz

Manitou Springs, CO *****

adv8m6@r.postjobfree.com

+1-719-***-****

Authorized to work in the US for any employer

Work Experience

Intake Specialist

YoungWilliams - Colorado Springs, CO

March 2022 to Present

Take applications for state child support and verify they are eligible for the program and locating the paying party. Be sure application contains the birth certificate, ids for each party, social security card and send it to next department

Financial Customer Service Representative

Texas/Colorado express (m&m funding)) - Colorado Springs, CO July 2021 to March 2022

Call and collect past due car notes and find them on the Transunion program and try to collect the total amount and find out where they work and call them there and also Call the references if not luck with the other steps Unemployed looking

none - Colorado Springs, CO

May 2021 to July 2021

looking previous position was a temporary assignment and in all the different companies there were different programs and systems which I do not recall names but used them to companies training and standards

Customer Service Representative

SIerra 7 - Remote

August 2020 to May 2021

Take covid-19 calls and give them appointment and transfer them to results.May 10 2021 I asked for emergency leave to go back home and they let me go .. because they lost contract Also did SME,subject matter expert, while waiting for a supervisor to take over the group they put me on charge of them to answer questions and take calls from customers if not supervisor was available. Medical support took data from caller setup record and appointment used different programs like sage for their accounting

Diverse knowledgeable customer service

Different ones government as well as private - Severals November 1985 to May 2021

Over thirty years of customer service from military to civilian taking calls getting servicemen paychecks ready sending technicians out to the field fixing communication equipment as well as tv.Also getting food orders sent to different restaurants location so guest pickup or differents deliveries companies.And last do the covid19 program for 3 differents states they lost contract .Including finance in the armed forces and have an associate in finance Did some accounting in the army. Have schooling on it Vast customer service knowledge to be an assistant manager have worked finance, military, communication fields

Unemployed looking

None - Colorado Springs, CO

June 2020 to August 2020

Looking for full-time position

QA Analyst

SYNQ3 Restaurant Solutions - Colorado Springs, CO

November 2018 to June 2020

Evaluate calls received by agents and present five of those twice a month to the clients. Helped management with training

Ordering Specialist

SYNQ3 Restaurant Solutions - Colorado Springs, CO

March 2018 to November 2018

Take orders to two different clients and be sure to offer the different upsell every call and also that the order goes to the right location

Customer Service /Credit Specialist

Alorica /Scoresense - Colorado Springs, CO

November 2015 to November 2018

First was selling their Identity insurance product now is helping consumer understand how beneficial is the product for their financial health .Used to help management over seen the agents that were struggling with program

The company closed on december that year

Customer Service Representative

Firstsource - Colorado Springs, CO

June 2009 to December 2013

Responsibilities

Customer Service inbound calls to the center from bank clients for their account info and payments and help them take credit card advances

JUNE 2009 JAN 2012 Firstsource Collections customer service call accounts and them how much when the account was received by our clients and give then the options to pay and take the payment find them by the skip tracing tools This is related to banking because I needed to know Boa bank of America regulations to be able to collect.

Accomplishments was able to work 2 different departments and learn everything related to credit cards Skills Used attention to details, bilingual, resolving issues for clients adp program used briefly Customer Service Representative

time warner - Colorado Springs, CO

August 2007 to April 2009

Responsibilities sell their services and send tech out to fix services take payments for the accounts Accomplishments always was able to hit goal on talk time Skills Used bilingual and technical knowledge used their system to the company standard Sales Associate

MCI WorldCom - Colorado Springs, CO

January 2004 to August 2004

Responsibilities sales phone services

Accomplishments did all sales

Skills Used bilingual and patience and charm

Financial Specialist

U.S. Army - Indianapolis, IN

November 1985 to July 1986

Studied military finance and practice it during my army years which I finished in ft Campbell on nov 1989 used different programs before going into the service work along my mother doing managerial functions on her elderly apartments

Education

Associate's degree in Business management

University of Puerto Rico-Humacao - Remote

May 2020 to May 2021

General in Army finance

Army military finance - Indianapolis, IN

April 1986 to July 1986

Associate in Business administration

University of Puerto Rico-Rio Piedras - Humacao, PR August 1982 to May 1985

High school diploma or GED

Bachelor's degree in Business Administration

Skills

• Sales

• Telemarketing (10+ years)

• Upselling (3 years)

• Microsoft Excel (4 years)

• HR sourcing (2 years)

• Mentoring (10+ years)

• Training & development (2 years)

• Banking (10+ years)

• Quality control

• Salesforce

• Supervising experience

• Accounts receivable

• Microsoft Word

• 10 key calculator

• Cash handling

• Accounting

• Tax experience

• Spanish

• Bookkeeping

• Sage

• Analysis skills

• QuickBooks

• Google Docs

• Typing

• Time management

• Microsoft Powerpoint

• Microsoft Office

• Paylocity

• Accounting software

• Cost accounting

• Accounts payable

• Documentation review

• Sourcing

• Human resources

• Outside sales

• Process improvement

• Military

• Cold calling

• Data entry

• Bilingual

• Account management

• Sales management

• Financial analysis

• Inside sales

• Financial services

• Customer service

• Assistant manager experience

• Quality assurance

• Insurance sales

• ADP

• Customer support

• Oracle

• ICD coding

• Medical terminology

• Payroll

• Research

• Negotiation

• Financial Report Writing

• Windows

• Communication skills

Military Service

Branch: United States Army

Rank: E4

Assessments

Customer Service — Familiar

June 2020

Identifying and resolving common customer issues

Full results: Familiar

Written Communication — Familiar

July 2020

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar

Scheduling — Proficient

June 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient

Outside Sales — Proficient

January 2020

Actively listening and responding appropriately; performing common sales calculations. Full results: Proficient

Administrative assistant/receptionist — Proficient May 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Call center customer service — Familiar

June 2020

Applying customer service skills in a call center setting. Full results: Familiar

Principles of accounting — Familiar

January 2020

Preparing financial records according to federal policies Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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