Service Representative Customer
Resume:
Alexandra Ortiz
Manitou Springs, CO *****
******@***.***
Authorized to work in the US for any employer
Work Experience
Intake Specialist
YoungWilliams - Colorado Springs, CO
March 2022 to Present
Take applications for state child support and verify they are eligible for the program and locating the paying party. Be sure application contains the birth certificate, ids for each party, social security card and send it to next department
Financial Customer Service Representative
Texas/Colorado express (m&m funding)) - Colorado Springs, CO July 2021 to March 2022
Call and collect past due car notes and find them on the Transunion program and try to collect the total amount and find out where they work and call them there and also Call the references if not luck with the other steps Unemployed looking
none - Colorado Springs, CO
May 2021 to July 2021
looking previous position was a temporary assignment and in all the different companies there were different programs and systems which I do not recall names but used them to companies training and standards
Customer Service Representative
SIerra 7 - Remote
August 2020 to May 2021
Take covid-19 calls and give them appointment and transfer them to results.May 10 2021 I asked for emergency leave to go back home and they let me go .. because they lost contract Also did SME,subject matter expert, while waiting for a supervisor to take over the group they put me on charge of them to answer questions and take calls from customers if not supervisor was available. Medical support took data from caller setup record and appointment used different programs like sage for their accounting
Diverse knowledgeable customer service
Different ones government as well as private - Severals November 1985 to May 2021
Over thirty years of customer service from military to civilian taking calls getting servicemen paychecks ready sending technicians out to the field fixing communication equipment as well as tv.Also getting food orders sent to different restaurants location so guest pickup or differents deliveries companies.And last do the covid19 program for 3 differents states they lost contract .Including finance in the armed forces and have an associate in finance Did some accounting in the army. Have schooling on it Vast customer service knowledge to be an assistant manager have worked finance, military, communication fields
Unemployed looking
None - Colorado Springs, CO
June 2020 to August 2020
Looking for full-time position
QA Analyst
SYNQ3 Restaurant Solutions - Colorado Springs, CO
November 2018 to June 2020
Evaluate calls received by agents and present five of those twice a month to the clients. Helped management with training
Ordering Specialist
SYNQ3 Restaurant Solutions - Colorado Springs, CO
March 2018 to November 2018
Take orders to two different clients and be sure to offer the different upsell every call and also that the order goes to the right location
Customer Service /Credit Specialist
Alorica /Scoresense - Colorado Springs, CO
November 2015 to November 2018
First was selling their Identity insurance product now is helping consumer understand how beneficial is the product for their financial health .Used to help management over seen the agents that were struggling with program
The company closed on december that year
Customer Service Representative
Firstsource - Colorado Springs, CO
June 2009 to December 2013
Responsibilities
Customer Service inbound calls to the center from bank clients for their account info and payments and help them take credit card advances
JUNE 2009 JAN 2012 Firstsource Collections customer service call accounts and them how much when the account was received by our clients and give then the options to pay and take the payment find them by the skip tracing tools This is related to banking because I needed to know Boa bank of America regulations to be able to collect.
Accomplishments was able to work 2 different departments and learn everything related to credit cards Skills Used attention to details, bilingual, resolving issues for clients adp program used briefly Customer Service Representative
time warner - Colorado Springs, CO
August 2007 to April 2009
Responsibilities sell their services and send tech out to fix services take payments for the accounts Accomplishments always was able to hit goal on talk time Skills Used bilingual and technical knowledge used their system to the company standard Sales Associate
MCI WorldCom - Colorado Springs, CO
January 2004 to August 2004
Responsibilities sales phone services
Accomplishments did all sales
Skills Used bilingual and patience and charm
Financial Specialist
U.S. Army - Indianapolis, IN
November 1985 to July 1986
Studied military finance and practice it during my army years which I finished in ft Campbell on nov 1989 used different programs before going into the service work along my mother doing managerial functions on her elderly apartments
Education
Associate's degree in Business management
University of Puerto Rico-Humacao - Remote
May 2020 to May 2021
General in Army finance
Army military finance - Indianapolis, IN
April 1986 to July 1986
Associate in Business administration
University of Puerto Rico-Rio Piedras - Humacao, PR August 1982 to May 1985
High school diploma or GED
Bachelor's degree in Business Administration
Skills
• Sales
• Telemarketing (10+ years)
• Upselling (3 years)
• Microsoft Excel (4 years)
• HR sourcing (2 years)
• Mentoring (10+ years)
• Training & development (2 years)
• Banking (10+ years)
• Quality control
• Salesforce
• Supervising experience
• Accounts receivable
• Microsoft Word
• 10 key calculator
• Cash handling
• Accounting
• Tax experience
• Spanish
• Bookkeeping
• Sage
• Analysis skills
• QuickBooks
• Google Docs
• Typing
• Time management
• Microsoft Powerpoint
• Microsoft Office
• Paylocity
• Accounting software
• Cost accounting
• Accounts payable
• Documentation review
• Sourcing
• Human resources
• Outside sales
• Process improvement
• Military
• Cold calling
• Data entry
• Bilingual
• Account management
• Sales management
• Financial analysis
• Inside sales
• Financial services
• Customer service
• Assistant manager experience
• Quality assurance
• Insurance sales
• ADP
• Customer support
• Oracle
• ICD coding
• Medical terminology
• Payroll
• Research
• Negotiation
• Financial Report Writing
• Windows
• Communication skills
Military Service
Branch: United States Army
Rank: E4
Assessments
Customer Service — Familiar
June 2020
Identifying and resolving common customer issues
Full results: Familiar
Written Communication — Familiar
July 2020
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar
Scheduling — Proficient
June 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Outside Sales — Proficient
January 2020
Actively listening and responding appropriately; performing common sales calculations. Full results: Proficient
Administrative assistant/receptionist — Proficient May 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Call center customer service — Familiar
June 2020
Applying customer service skills in a call center setting. Full results: Familiar
Principles of accounting — Familiar
January 2020
Preparing financial records according to federal policies Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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