Delivery Driver Customer Service

BEVRIELL DELORME

478-***-**** • www.linkedin.com/in/bevriell-delorme • ***************@*****.***

Medical Coder/Medical Biller

SUMMARY OF QUALIFICATIONS

● 10+ years in customer service, converting skills and freshly obtained education to a medical coding position

● Knowledgeable of HIPAA compliances, medical terminology, and coding classification systems

● Experience with practical application in utilizing coding manuals and electronic health records

● Desire and ability to work remotely within a private and secure home office with dependable internet access

CORE COMPETENCIES

● Medical Coding Patient Scheduling Multi-tasking

● 3M Software Time Management Detail-Oriented

● Electronic Health Records (EHR) Self motivated Problem Solving EDUCATION

Undergraduate Certificate Medical Billing and Coding March 2023 DeVry University, Chicago, IL

4.0/4.0 GPA

Relevant Coursework: Medical Terminology, Human Anatomy and Physiology, Pathopharmacology, Health Insurance and Reimbursement, International Classification of Diseases I and II, Current Procedural Terminology Coding, Coding Practicum Course Certifications

American Health Information Management Association, AHIMA Certified Coding Associate, CCA

Certified Coding Specialist, CCS Expected June/July 2023 SKILLS

● Adhere to confidentiality, state, federal, and HIPAA laws and guidelines

● Experienced in fast-paced, high demand environments

● Calm and professional under pressure

● Accurately retrieve information from documents

● Customer satisfaction and conflict resolution

EXPERIENCE

Senior Customer Service Associate

GameStop, Macon, GA November 2020 - Present

● Resolved customer service issues using company processes and policies and provided updates to customers.

● Greeted customers and listened closely to problems described and asked in depth questions to determine solutions.

● Responded positively and quickly to sudden changes in management and policies. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

● Increased efficiency and team productivity by promoting operational best practices and coaching.

● Scored in top 5% of employees for overall sales and productivity. ACCOMPLISHMENTS

Increased store numbers by 40% within first 3 months of employment Received Employee of the Month 4 times consecutively Supervised team of 5 staff members

Voted "most valuable" by peers

MEMBERSHIPS

American Health Information Management Association (AHIMA) member National Society of Leadership and Success (NSLS) nominee ADDITIONAL WORK HISTORY

Senior baker and decorator

The Cakery, Albany, GA January 2012 - December 2019

● Aided in managing and training a team of 6+, including the new owner.

● Boosted productivity and morale of the team by remaining positive and providing positive feedback and constructive criticism.

Cashier

Circle K, Leesburg, GA January 2017 - December 2018

● Maintained a safe and clean work environment while managing time for a steady work flow. Delivery Driver

Pizza Hut, Leesburg, GA April 2016 - August 2017

● Cooperated with a team of 8 for quick and effective customer satisfaction and turnaround time.

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