Time Delivery Customer Service

**** ***** **. ****, ** ***** 425-***-**** *****@*******.***

Daniel Sun

I am a highly motivated individual with the ability to learn and adapt quickly and implement new ideas in any type of work environment. Throughout my career I have obtained comprehensive knowledge towards customer service needs and a multitude of experience in varied warehouse operations including, material handling, shipping/receiving, and inventory control. EDUCATION

Bellevue Community College 1981 — 1983 - Major: Electric-Mechanical Drafting EMPLOYMENT

08/2020 – Present Allegion – AD Systems

Shipping Coordinator

• Schedule transportation by working directly with freight and parcel carriers.

• Prepare shipping labels, bill of ladings, and any other relevant freight documentation in our internal EPR system (Microsoft D365).

• Schedule operations to ensure on-time delivery.

• Initiates corrective actions to get nonconformances resolved and material back into production.

• Loads/unloads freight, and manages/organizes work area with forklift as needed.

• Provide exceptional customer service to internal team members.

• Improves workflow, work processes, and work procedures as needed.

• Trains additional team members in ERP system.

10/2002 — 01/2020 CITC Everett, WA (Special Effects Equipment) Shipping & Receiving Supervisor/Logistics

• Maintain inventory accounts on all products as well as handling all return product authorization.

• Manage all products and merchandise trafficking by working directly with suppliers and customers throughout the supply chain process.

• Schedule inbound/outbound freight and manage relationship with shipping carriers — negotiate rates, ensure accurate and timely shipments, troubleshoot and escalate issues as needed, and proactively work to improve efficiencies and reduce costs.

• Work cross functionally with all team members, including Pick and Pack teams, Operations, International Logistics, Customer Service, Quality Control and Quality Assurance.

• Manage shipping & receiving while staying current on all importing and exporting changes — including commodity codes and custom regulations.

• Prepare accurate BOLs and pallet labels, ensuring accuracy.

• Develop best practice by reviewing current processes and researching cost-saving measures.

Mike Griess – AD Systems Shipping & Receiving Manager: 425-***-**** Gary Crawford - Former CEO of CITC Special Effects Equipment: 425-***-****

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